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Customer satisfaction measurement is not just a metric for management reporting, it is a starting point for improving processes and services. That is why request records contain a field called Addressed, which is set to...
Month: May 2022
A little while ago, product backlogs were introduced, as a first step to providing Scrum support in 4me. It is now possible to add an estimate for complexity for each of the items on a...
4me welcomes EMOCOM Group into the 4me partner network. 4me is excited to be partnering with EMOCOM Group, a leading systems integrator and managed services provider (MSP) with its headquarters in Lagos, Nigeria. EMOCOM Group’s...
Automation rules consist of a trigger, one or more expressions, a condition and one or more actions. When creating the condition of an automation rule, the Boolean operators ‘and’ and ‘or’ were already available to...
An experienced Support Expert has joined 4me's Security and Compliance team. We are delighted to welcome Stefan Hofer to the team. Stefan brings over ten years of IT support experience, working for companies like APA-IT,...
It is now possible to create a new request in 4me from Slack, a messaging program for business. This can make it easier for an organization's customer support team to register a request when the...
4me is delighted to welcome Siân Seccombe to the team. Siân has joined in the role of RevOps Analyst and is based in London. Siân has spent the last three and a half years working...
Working in text fields is now considered user activity. To be clear: when a user has been inactive for a certain time, he or she must log in again. This time is the ‘Idle session...
After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover. The support domains, services, configuration items and other items that can be selected are...
When creating a UI extension, the snippet generator can be an invaluable tool. A small enhancement to this tool may make working with it even more enjoyable. When clicking the Insert Snippet button in the...
