Another webchat app is available from the 4me App Store: Click4Assistance.  This app, which features an AI-powered chatbot called Coni, is aimed especially at the UK market.  There, it has gained traction as an ISO...

We are proud to announce that 4me has been awarded the official USM compatibility certificate. It was found to be fully compatible with the USM requirements for a modern enterprise service management (ESM) tool. A...

In 4me®, notes added to requests, tasks, or other records are always read from top to bottom.  Many requests have been registered to change this order, but, at the same time, many other people prefer...

Pie charts, donut charts, and (ungrouped) bar charts can now show either absolute numbers or percentages.  For this, the option ‘Show percentage’ is added to these reports.  When placing the mouse pointer over any of...

The Workflow Progress Tracker shows the individual phases of a workflow and the current progress of that workflow.  It even shows the completion date or completion target of these phases, when a user hoovers the...

When importing records into 4me, the Source and SourceID fields are checked to see if a record already exists.  This is also true when importing automation rules, which is done to transfer them between 4me...

It was already possible for account designers to define a maximum length of a text field within a UI extension, using the HTML attribute maxlength.  Now, it is also possible to define a minimum length...

4me is delighted to announce that it-novum has joined the 4me Partner Network in the DACH region. it-novum is the leading IT consultancy for implementing Business Open Source solutions in the German-speaking market. As a...

The Workflow Progress Tracker allows requesters to track the progress of their requests, even when these are linked to a workflow.  This progress tracker is presented at the top of any open request that is...

If a workflow task contains one or more automation rules, the automation rules icon is shown next to that task in the Gantt chart of that workflow.  Clicking on that icon enables the user to...

The ‘Mention’ feature allows users to mention others when adding a note to, for example, a request or task.  By mentioning someone, that person receives a notification with the note.  A new setting has been...

Specialist Interface users with larger screens can now see the ‘Notes’ section of many record types separated from the other sections and basic information of those records.  Making better use of the available screen real...

4me is delighted to welcome Klaas Vandeweerdt to the team in the role of Integrations Architect. Integrations are an area of strategic focus at 4me and Klaas adds many years of experience building 4me integrations...

In the ‘Search Phrases’ section of 4me’s Analytics console, the top 100 search phrases, their conversions and their conversion rates are listed. By default, the searches that were performed in the Service Desk console are...

We are delighted to welcome one of the most experienced service management and knowledge management experts around. Frank de Jong has joined the 4me team as Product Marketing Manager to help the team further develop...

What do the Colombian Peso, the Argentinian Peso, and the Chilean Peso have in common? Most of them are spent in South America.  But also, these are currencies supported by 4me®.  Organizations in Santiago, Valparaíso,...

4me is delighted to welcome another talented software engineer to its growing development team. Tina van Schelt has joined 4me in the role of Senior Software Engineer. Based in the Netherlands, she will focus on...

Custom views can be created for many of 4me®’s record types.  They can be linked to a UI extension, to create lists out of which user can select items.  Custom views can be filtered to...

It is now possible to access the creation date of a configuration item with automation rules. This can be useful if certain checks need to be executed on configuration items depending on their age, as...

In 4me® it is possible to send and receive emails to known and not-yet known users, directly from within the Request form.  In the ‘Send Email from Request’ template, which should be prepared in order...