The Lansweeper App on the 4me App Store has been updated to make the integration more flexible for customers with multiple Lansweeper installations. When installing the Lansweeper App in 4me® the user must make an...

In 4me, contracts can be registered for configuration items (CIs). These contracts are between the customer and a supplier. Supplier organizations are maintained in the ‘Organizations’ section of the Records module, as external organizations. When...

Automation rules can now access calendars in 4me, such as work hours or support hours calendars, or any other calendar.  That calendar can subsequently be used to calculate a target time using a start time...

Two new reports have been added to the ‘Reports’ section of the Analytics console.  The ‘Actual Versus Planned for Open Requests’ report compares the time spent on the requests to the planned effort of open...

When multiple requests are grouped into one request group, that request group contains a section ‘Grouped Requests’, which is collapsed by default. Because the number of requests that are grouped together can be an indication...

An enhancement of the in and not in operators of the automation rules have been made. Until now, these operators only accepted a comma separated list, as demonstrated in the expression check1 in the screenshot...

A small update has been made to the Activity monitor, which can be found in the Settings console. The 4me Password Age, showing the last time the password was reset for that user, is now...

A seemingly small update has been made to the appearance of self-service search.  Seemingly, because in preparation for many more user interface updates that will be rolled out incrementally in the next few months, the...

Several of 4me’s customers have requested the possibility to schedule exports of dashboards and send these as a PDF file in an email to internal or external stakeholders.  It was, as a matter of fact,...

Since the end of last year, the EU Whistleblower Directive came into force. According to the Directive, organizations must implement internal reporting channels. These have to be designed and operated in such a manner that...

A new trigger option has been added for automation rules on configuration items (CIs).  ‘On source update’ triggers when the Source field of a configuration item is updated. This can be useful when using discovery...

Since the end of last year, it is possible in 4me to make a recurrent reservation for a configuration item.  It is now also possible to discern with an automation rule whether a reservation is...

The Waiting until field is used to specify the date and time at which the status of a record is to be updated from ‘Waiting for…’ to ‘Assigned’.  This field is available only when the...

The possibilities for basic text formatting within 4me have steadily increased over the years.  One of them is numbered lists, which can have sub-lists (or nested lists) within them, to create structures like the table...

The 4me service automatically sends out email notifications to ensure that people are notified of updates in 4me that are important to them.  An email template is used for each of the different notifications that...

When a request is grouped with another request or a request group, it only makes sense that the Desired completion date for all these grouped requests is the same. Until now, it was only possible...

A small usability enhancement has been made for Project Management. Often, when editing a project task to add an assignee for that task, a user will want to link him- or herself. This would then...

It is now possible to read the permissions on a person record with automation rules. Permissions is an array of type permission that exposes the following fields and roles: Continue reading

A new array function has been added to the automation rules. The detect function returns the first item in an array that matches the condition. It is similar to the select function, when that is...

Earlier this year, the customer representative(s) of an SLA were given more privileges in 4me.  Since then, they are able to see the ‘All Requests’ section in 4me Self Service and also have access to...