It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item...

When a requester has been selected by a service desk analyst (SDA) to register a new request, the recent requests of that requester are visible in the Service Desk console. This may help the SDA...

A much-requested and major new feature has been added to 4me: the Shop capability.  It allows people from the organization (and even their customer organizations) to order items or services directly from the 4me Self...

4me is delighted to welcome another experienced Service Management Consultant to its support team. Based in Türkiye, Barış Seçen will assist 4me’s global partner and customer community. Barış brings many years of service management experience,...

A small usability enhancement has been made to the ‘Pickups’ view, which is accessible by clicking on the ‘Pickups within target’ KPI of an FLSA Report in the Analytics console. The ‘Breaches’ column (the column...

A ‘Job Title’ filter has been added to the person record. This can be helpful when searching for people with a specific role, but also for performing bulk updates. The filter can function with only...

When an incident, RFC or RFI is created or edited, the Service Hierarchy Browser (SHB) opens at the right side of the screen. Here, a specialist can apply the correct service instance, configuration item, template,...

It is now possible to use automation rules to retrieve information from configuration items that are related to another configuration item (CI). This can be useful when maintenance tasks must be performed on a configuration...

Custom views can be used to let users select a specific option in a custom field when registering an RFC, for example. In the case of configuration items (CIs), a custom view that is linked...

Earlier this year, it has become possible to send an email from a request. That email becomes a note, as well, and replies to it also turn into notes within that request. Not long after...

When a request is being created or edited, the Service Hierarchy Browser (SHB) opens automatically at the right side of the screen. If the person selected in the Requested for field is a user of...

Recently, the 4me Whistleblowing feature was announced, which means that people can be allowed to log in to 4me anonymously. Logging in without credentials, also known as guest login, can also be a very powerfull...

Automation rules were already available for many record types, including requests, problems, workflows, tasks, project tasks, and their respective templates.  It is now also possible to build automation rules on person records. A typical use...

Serbian is written in two alphabets, Serbian Cyrillic and a variation of the Latin alphabet. The two are almost directly and completely interchangeable. Both alphabets are widely used in Serbia; standard Serbian uses both alphabets...

4me informs users about impending (and active) target breaches using color codes, both in the Target column of the views and in the record headers.  But sometimes, especially in the case of resolution targets for...

As our team in Türkiye continues to grow, 4me is delighted to welcome Cagatay Kaya in the role of Business Development Manager. He will focus on further increasing 4me’s market share in Türkiye. Cagatay brings...

In organizations that have a directory account and multiple support domain accounts, some people can have roles in several of those accounts. When an account administrator clicks the Link roles… link to add roles for...