Last year, a feature was introduced that enables people to send and receive emails to known and not-yet known users, directly from the Request form. Those emails are added as notes within that request, and...

When a request is forwarded to a trusted account, specialists within that account can continue to access that record, even after it is no longer assigned to someone from that account. This works differently for...

4me is delighted to introduce end-to-end enterprise technology service provider 4BREEZE as its partner in the Czech Republic. Based in Prague, 4BREEZE provides a specialist set of IT Service Management, Enterprise Service Management, and integration...

A small usability enhancement has been made to automation rules on request templates. Unlike automation rules on task templates, which can be edited either on the task template or on the task itself, request template...

Since a few weeks, the information that is necessary to identify a request in a supplier’s service management system that is different from 4me, is no longer stored per request but per account.  This ensures...

After a request has been completed for an end user, this person is able to reopen this request during the next 28 days.  After that period, it is also no longer possible to provide feedback...

The Reference feature in the Note fields of requests, workflows, and many other records makes it possible for specialists to include references to other 4me records in their notes.  This include knowledge articles. When a...

Sometimes, an end user’s query is best resolved with a quick chat-session with a specialist from the service desk team. Especially when the information exchange is fully captured and integrated within the service management solution....

Six new reports have been added to the ‘Reports’ section of the Analytics console.  The first of these, the metric ‘People’ report, shows the number of people of the account the user is currently working...

A person with the Account designer or Account administrator role can now see a new option in the Actions menu for all record types in view mode in 4me: ‘Copy NodeID’. Selecting this option copies...

When a service desk analyst opens the Service Desk console to assist someone, the recent requests of that requester are immediately visible to that analyst.  Until now, the open request were shown first, and then...

When an organization has set up a 4me® account that is used only as an integration point for one of its external providers, it is important to know how requests are identified in the ticketing...

Another year over, and a new one’s just begun. Traditionally, time for us to write a blog about the past year in retrospect. This time however, we would also like to give you a sneak...

4me is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Reports. Easiest Setup and Easiest To Do Business With are two new enterprise distinctions that 4me is particularly...

4me is delighted to welcome Yörenet Teknoloji Turizm ve Ticaret A.S. as its partner in Türkiye. Established in 2000, Yörenet focuses on providing its customers with cutting-edge digital transformation solutions and consulting services. Leading tech company...

4me® has started with an initiative to make it easier for MSPs (Managed Service Providers) to use the 4me data to generate invoices for their customers via an integration with their invoicing tool.  Next to...

Requests, (project) tasks and problems can be forwarded to other team members or (members of) other teams by pressing the Forward selected assignment… button in the header bar by the person to whom that assignment...

The change calendar provides a graphical overview of the tasks that are scheduled to be completed in the near future, as well as the tasks that were recently completed.  When two tasks overlap in the...

A new filter has been added to four task-related reports. The ‘Template team’ filter shows only those tasks that were assigned to a specific team, as defined in the task template. This filter can be...

4me is delighted to welcome Global Advisory Solutions, as its partner in Latin America. Based in Panama, GLOADSO will help increase awareness and engagement of the 4me enterprise service management solution within the Latin American...

When a person’s approval is needed for a task or a project task, and that person has not turned off email notifications, an email is sent that can contain links to approve or reject the...