4me is delighted to welcome Cameron Aaron to the team as a DevOps Engineer. Based in Los Angeles, Cameron will help manage 4me’s massive global cloud infrastructure. Cameron brings over five years of experience in...

When the 4me Shop was introduced at the end of last year, it was only made possible for people to order something for themselves.  It didn’t take long before requests started coming in for a...

We are happy to announce that 4me has been awarded another SERVIEW CERTIFIEDTOOL certification, this time in the Agile Product Development category. With this seal of approval, SERVIEW confirms that 4me fully supports agile SCRUM...

A new app has been added to the 4me App Store.  The Microsoft Intune App, provided by Expertize, lets organizations manage their assets from Intune within the CMDB of their 4me account.  This service creates...

A subtle but for knowledge management important change has been made to the way knowledge articles are stored within a request. One of the strengths of 4me® is the ease of assigning requests to teams...

When a knowledge article is created from a note within an incident (or RFI), or when an existing knowledge article is applied to an incident using the Apply button next to an article in the...

The data entered on a request form or task form is often also important for performing follow-up tasks. For that reason, many organizations in 4me® use automation rules for copying those custom fields to the...

With growing watchlists, the need to maintain those lists also grows. Every record that a person is watching is added to the Watchlist view, which is an alternative view to the Inbox view: A watchlist...

Since the release of the enhancement that made it possible to add people to the watchlist of a request, while also being able to see who is watching that request, the use of the Watchlist...

People from organizations that work with agile boards often also use the Inbox to know which assignments they should be working on. Since it was made possible to create personal views and defining those as...

The Skill Pool filter has been added to tasks. Both from the ‘Tasks’ section of the Records console and from the task-related reports from the ‘Reports’ section of the Analytics console, it is now possible...

Whenever a note is added to a record, notifications are sent to the people for whom that record is relevant, depending on their notification settings.  This also happens whenever an automation rule or integration adds...

With the recent enhancement that makes it possible to relate effort classes to service offerings, a large step was taken in enabling MSPs to invoice the services they provide to their customers using 4me data. ...

4me was awarded another SERVIEW CERTIFIEDTOOL certification, the independent seal of quality for outstanding software solutions, this time in the “Supporting Service Management“ category. 4me was already certified by SERVIEW in the categories ITIL Service...

A few weeks ago, as a first step for introducing billing integration, it was made possible to relate effort classes to service offerings from within a service offering.  As a usability improvement for financial managers...

In some organizations, UI extensions are becoming quite large and complex.  To ensure a good understanding of the purpose and dependencies of each UI extension, a Description field has been added to UI extensions in...

Four new reports have been added to the ‘Reports’ section of the Analytics console. These reports provide overviews of the internal, external, and trusted organizations that are visible to the account the person is currently...

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, 4me has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the...

A new category for workflow tasks has been added to tasks and task templates.  In addition to Risk & Impact, Approval, and Implementation tasks (and the Fulfillment Placeholder task, which was added for the 4me...