Since the start of this year, 4me® has introduced several enhancements to make it easier for managed service providers to use the 4me data to generate invoices for their customers.  One of these was the...

4me is delighted to welcome Pink Elephant Education & Technology into its partner network in the Netherlands and the UK. Read the full press release here. Leading global service management specialist Pink Elephant helps organizations...

Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to...

When a 4me® account is set up as an integration point with an organization that uses another service management tool, it can be useful to be able to quickly view a request in the external...

A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded.  At the...

A new report has been added to the ‘Reports’ section of the Analytics console, called ‘Registered Requests by Site’. This report shows the number of requests registered in a given time interval, grouped by site....

4me is delighted to welcome Techly AS to its partner network in Norway. Through many years of experience in using and implementing ITSM solutions, the people at Techly AS have experienced a high degree of...

When a task needs to be performed on a regular basis then it is best to create a recurring workflow for this in 4me.  An example of this is maintenance tasks for configuration items.  But...

4me is now available to enterprises that need to follow strict compliance to ensure that their data does not leave Switzerland’s legal jurisdiction. By relying on Amazon Web Services (AWS), 4me can store and process...

Recurring processes in 4me can be set up quite flexibly.  Repeats can be set to daily, weekly, monthly, or yearly and depending on that cycle the recurrence may be defined for one or multiple months,...

4me is delighted to welcome Kompaneers into its partner network in Germany. Kompaneers supports its customers holistically with excellent methodology, from the strategy and the digitization concept, through the processes and their implementation in custom-fit...

When querying the 4me person records for an address using the Addresses field, the complete address is returned. It was already possible to retrieve just the name of the city, but querying for the country...

The possibilities for automation rules on products have been expanded a bit.  It is now possible to access the configuration items that are related to a product.  These can then be filtered using the select...

In many cases, requests are created from a template, when an end user registers it from 4me Self Service. It is also possible to set the template afterwards, either using the Service Hierarchy Browser (SHB)...

Since a few months it has been possible for organizations to allow guest users to access their self-service portal.  This feature is mainly used by local governments that provide a portal, or retail organizations that...

In most column and line charts, a new visualization option ‘Show horizontal line at…’ is now available. Selecting this option prompts the user to enter a number. A horizontal, dashed line is then added to...

Based on the service hierarchy, the 4me service provides a sophisticated mechanism for generating accurate real-time SLA reporting.  The input for the SLA reports is the affected SLA records (ASLAs), which are automatically generated when...

The support ID is a number or code that a service desk analyst can ask the person for when the person contacts the service desk for support.  Some organizations use the security badge numbers of...

4me is delighted to welcome AXSOS AG to its partner network in Germany. The IT infrastructure is the central interface for company services and processes, and AXSOS aims to provide its customers with the complete...

We are delighted to welcome Jeannine Balsiger to 4me’s DACH team as Business Development Director. Based in Munich, she will help organizations in the DACH region benefit from new service management capabilities. Jeannine brings over...

When a workflow in progress contains multiple tasks of different categories (‘Risk & Impact’, ‘Approval’ or ‘Implementation’), the workflow status is set to the category of the open task that was started most recently.  This...

4me is delighted to welcome IT Naledi Solutions to its partner network in South Africa. IT Naledi Solutions is an IT infrastructure outsourcing and managed services business headquartered in Cape Town with national offices in...