Automation rules have just been made a bit more powerful for operations on arrays. So far, it was only possible to select the first (array[first]), last (array[last]), or a specific (array[3]) item in an array....

Account designers and administrators are now able to export and import custom views. This can be useful, for example, when custom views have been created in a QA environment. After these custom views have been...

Two weeks ago, a new ‘Phase’ filter option was added to reports related to workflows that are not yet completed, such as ‘Open Workflows by Manager’ and ‘Open Workflows by Service’. It only made sense...

Sometimes, end users of the 4me Service need to be able to see more information of a record than they are able to out of the box. This could be the case when an end...

4me is a knowledge-centered service management tool.  This means that gathering and reusing knowledge lies at the heart of the system.  End users are presented with solutions to common issues and specialists are encouraged to...

We are delighted to welcome Ian Dayan to the 4me team in the US. Ian has joined in the role of Sales Development Representative. Based in New York, he will help further grow the US...

Organizations that, in addition to 4me, use a financial system in which invoices are created or maintained, often need a way to relate the invoices in both systems to each other. A Financial ID field...

An end user or a monitoring tool can submit requests by sending email to the email address of a service provider organization’s 4me account.  This is taken care of by the Mail API. This way,...

Earlier this year, 4me introduced the Support Chat feature, which enables end users in 4me Self Service to start a chat with a specialist from the Service Desk team. This feature has now been given...

End users can see the configuration items that have been related to them in 4me Self Service, after navigating to ‘My Assets’. Until now, the information there was limited to the name, status, support team,...

4me is delighted to welcome Bright Brains into its partner network in the Middle East and North Africa. Bright Brains is a leading professional services company in UAE and the best IT Services Company in...

A new app has been added to the 4me App Store: Jamf.  Jamf is a mobile device management system for Apple.  This app manages assets from Jamf within the CMDB of an organization’s 4me account,...

When the 4me service is set up and it is used by multiple support domains of the same organization, a directory structure is created with several support domain accounts.  If, at any time, it is...

We are proud to announce that for the third year running, 4me® has been recognized by its Peers as a Customers’ Choice. 4me was named a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice...

Since last week, a feature is available in production that allows for workflows to be automatically generated for recurring maintenance tasks of configuration items.  Because it was assumed that this feature was only relevant for...

A few weeks ago, the new workflow status ‘In Progress’ was introduced, replacing the old statuses ‘Risk & Impact’, ‘Approval’ and ‘Implementation’. This means that whenever a workflow task of the category ‘Risk & Impact’,...

It is now possible for persons with the Financial Manager or Account Administrator role to relate effort classes to a skill pool.  This change was made to limit the chances of specialists selecting an incorrect...

4me can quickly, easily, and securely be set up to suit a wide variety of organizations, ranging from typical IT organizations and other service domains to enterprises and complete business ecosystems. 4me is also often...