The Service Navigator, located in the Analytics console, provides an interactive graphical presentation of the dependencies between services and their constituents. By showing whether any of the service categories, services, service instances, or configuration items...

The Request note field has been added to the ‘Request Generation’ section of a task. This probably needs some explaining. In 4me, not only can a request start a workflow, but a workflow task can...

4me is delighted to welcome Solis and Luna into its partner network in South Africa. Founded in 2021, Solis and Luna is a Proudly South African ITSM service provider. They are a Level One BBEE...

For many organizations the summer holiday period is approaching and that means that delegates will be appointed more often to take over approval tasks. If an approval delegate was selected in an out of office...

Account trusts allow organizations to establish trusted relationships with other accounts in the business ecosystem. They empower organizations to collaborate securely and efficiently with external entities, extending their service management capabilities and promoting effective communication...

Today at the 4me Connect 2023 event, 4me announced a strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth. Additionally, the...

Project managers will know that projects rarely go exactly as planned. To help them have a complete overview of the most important indicators of a project at any time, they have the project baselines available...

4me is delighted to welcome ITOne Infotech as its partner in India. ITOne Infotech is a leading IT services and technology company with many years of experience in information technology, bringing customers in India high-impact...

Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access data. Users of the 4me® Service can set up 2FA to securely access 4me, from the...

The Broadcast feature is a great way to send a message to a specific group of 4me users, displayed right in the Specialist and/or Self Service interface.  These messages can be of type Outage (or...

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, 4me has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the...