4me announces a new integration between its cloud-based IT service management (ITSM) solution and the identity and access management (IAM) system of SailPoint. This new integration product is called the 4me SailPoint Connector. It provides a real-time integration between 4me’s workflow capabilities and SailPoint’s application access provisioning functionality.
Organizations that already use both solutions, or are looking for an integrated solution for service management and application access management, can now provide their people with a single web portal for all request. They no longer need to explain to everyone that, when they need access to one of the organization’s applications, they have to go to another portal than the one they use to submit all other IT-related requests, questions and incidents.
Martijn Adams – Chief Customer Officer at 4me
With this integration, enterprise employees can use 4me Self Service to request access to any application connected to the IAM software. The workflow engine of 4me then ensures that all the necessary approvals are collected. Once the access request has been approved, the correct access rights are provisioned automatically by IdentityNow. This eliminates mistakes in providing access and improving request handling efficiency. It also ensures that the employees can use 4me Self Service for all their requests and do not need to access a separate portal when they need access to their organization’s application services.
The connector was created and is maintained by Joost-IT, one of 4me’s partners. They built several continuity measures into the connector to ensure services continue to work after updates of the applications managed by IdentityNow or network outages.
4me and SailPoint are both dedicated to making service organizations more efficient, by creating solutions that integrate common services in one single platform. It just makes sense to integrate these solutions. Our solution is created to require only a single setup moment. After that, any changes in roles or profiles in IdentityNow are automatically available within the 4me environment.
Stephen Ley – Managing Partner at Joost-IT
Setting Up the Connector
After determining the applications that are managed in SailPoint and the roles or profiles that can be requested, a real-time connection between both systems is established. To ensure the appropriate data is passed from 4me to SailPoint at the appropriate moments, a mapping is created. Customer guidance is provided for the proper setup and functioning of the connector. Once configured, automated unit tests are added to ensure the connector is not affected by new releases on either side of the connector.
The 4me SailPoint Connector can now be ordered globally from all 4me partner organizations. More information about this advanced ITSM – IAM (Identity Access Management) integration can be found in the 4me SailPoint Connector product brochure.
The formal press release about the 4me SailPoint Connector is available on Newswire.