4me for Enterprise Service Management at Vitality

Vitality4me, and its UK partner Revo 4me Services, is now providing Enterprise Service Management (ESM) in the cloud to leading health insurer VitalityHealth.

Vitality logoThe 4me service integrates with multiple IT suppliers and service providers within Vitality, and systems provided from their parent company, Discovery.  4me’s unique Service Integration and Management (SIAM) capabilities enable Vitality to pass requests smoothly to their strategic partners, regardless of their chosen service management solution.  Any request reassigned by Vitality remains visible and is tracked to the affected service level agreement.  For strategic partner, Tata Consulting Services (TCS), this meant integrating with ServiceNow, and at Discovery, 4me connects to CA Service Manager.

Charles Bresler, Chief Technology Officer at Vitality said:  “Partnering with 4me allows Vitality to bring together a number of key support services in one place, providing employees with a one-stop-shop for a range of service requests, improving experience and results.”

“Vitality made this change after looking at what its service management solution was trying to achieve and the improvements they wanted to make,” said Cor Winkler Prins, CEO and co-founder of 4me.  “Having a solution that is faster, more user-friendly and easier to maintain frees up the time large enterprises need to focus on the quality of service obtained from internal and external providers.”

4me at Vitality significantly reduces software costs, speeds up the transition from ITSM to ESM and facilitates collaboration with external providers.  The implementation was undertaken by Revo and delivered in 88 days.  The go-live date went as planned and Vitality switched to 4me with 450 support experts on the same day.

The full press release is available at Release-News of PR Newswire.