4me Receives 2021 Gartner Peer Insights Customers’ Choice Distinction


4me has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools.  Being placed in the Customers’ Choice quadrant of the 2021 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools report is an enormous honor.  To qualify for this distinction, enterprise customers submitted reviews of 4me on the Gartner Peer Insights website.  These reviews were subsequently verified by Gartner to ensure their authenticity, after which they were compared with the reviews of 4me’s competitors.

Gartner Peer Insights Customers Choice badge

Gartner Peer Insights is a globally recognized online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers.  The Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools is a report that synthesizes customer reviews into insights for IT decision-makers.

A total of 16 ITSM software vendors were eligible for this distinction this year, but the Customers’ Choice badge is only awarded to the 7 most appreciated solutions.  Interestingly, some of the vendors that are recognized in the October 2020 Gartner Magic Quadrant for ITSM Tools, did not get a high enough rating from actual customers to qualify for the Customers’ Choice distinction.

Gartner Peer Insights 'Voice of the Customer' IT Service Management Tools - Customers' Choice

With an average rating of 4.8 out of 5 as of January 31, 2021, 4me easily passed the qualification threshold of 4.5.  Perhaps even more impressive, the report shows that 98% of its customers would recommend 4me to other enterprise organizations.

We are honored to be named a Gartner Peer Insights Customers’ Choice for IT service management tools, and thank everyone who submitted their feedback.  Customer recognition is the most valuable endorsement we can get.  All customer feedback is valuable to us, but having received only 5-star (83%) and 4-star reviews (17%) for this report is a clear sign that something special is being created by our team of super star software engineers and service management experts.

Martijn Adams, Chief Customer Officer at 4me

Here are a few of the quotes left by 4me customers on the Gartner Peer Insights platform:

★★★★★   “A very well designed ITSM and beyond tool making working with your providers a breeze!”
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★★★★★   “I wish we already migrated to 4me a year ago already (or sooner)”
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★★★★★   “Very complete product, very fast to implement, easy to use with good price, no hidden cost”
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★★★★★   “Super-responsive SaaS application, making IT admin much less of a burden”
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Enterprise organizations that expect more from their ITSM tool can now access the full Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools report to help them select their next-generation service management solution.


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