SERVIEW Certifies 4me for All ITIL 4 Practices


SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given 4me the SERVIEW CERTIFIEDTOOL award, this time for the latest edition of ITIL.  The rigorous assessment of the 4me service management software was completed over 600 criteria across 19 different ITIL 4 practices:

  • Monitoring and Event Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • Service Catalogue Management
  • Service Level Management
  • Capacity and Performance Management
  • Availability Management
  • Service Continuity Management
  • Information Security Management
  • Change Enablement
  • Relationship Management
  • Deployment Management
  • Release Management
  • Knowledge Management
  • Service Financial Management
  • Measurement and Reporting
  • Service Configuration Management
  • Supplier Management

Contrary to all other seals of approval for software solutions on the market, the SERVIEW CERTIFIEDTOOL is free of charge.  Software solution manufacturers in the field of service- or project management have to measure up to the standards of SERVIEW and fulfill stringent criteria, including presenting the solution in live operation.  Only after they managed to prove that the solution meets SERVIEW’s standards will they receive the award.  Many of the world’s leading ESM vendors are certified, including ServiceNow, BMC and Cherwell, but 4me is the only ITSM/ESM solution certified for all 19 of the ITIL 4 practices.

Michael Wilken“Our solution has always been on the forefront of service management best practices, and the fact that it is certified for every single practice is definitive proof for that.”

Michael Wilken, Service Management Architect at 4me

SERVIEW is one of Germany’s leading ITIL training and consulting organizations, which is something that is reflected in the thoroughness of their review.  Everyone in the 4me organization is appreciative of the time SERVIEW dedicated to this review and is delighted to see the 4me solution certified for the greatest number of practices.