In a recent research report Information Services Group (ISG), a leading analyst firm, names 4me as the rising star in Service Integration and Management (SIAM), also known as multi-provider management or multi-sourcing.
The report focuses on the German market, a market that from a tooling perspective is similar in maturity to other European markets such as the Benelux, the Nordics and the UK & Ireland. The report looks not only at SIAM providers such as Infosys, T-Systems and consulting firms such as Deloitte and Capgemini, it also looks at service management solutions and their SIAM capabilities.
By combining a service-oriented data model with a cloud-based multi-tenant architecture, 4me offers unique value in a world where dynamic sourcing is gradually becoming the norm. With any other service management product, workflows stop at the boundary of the IT department and the notion of a single system of record is only valid for records that stay within the IT domain. As soon as a workflow needs to involve other functions within the same organization (such as HR, Finance or Legal), or an external provider, the problems start…
Without 4me, technical integrations are then required, which bring with them high costs for consultants and/or additional software. Upgrades also become significantly more complex, and thus expensive. In environments where multiple providers are involved in the delivery of a service, it becomes impossible for SIAM’s service integrator role to get timely information from these integrations to effectively monitor and manage all parties involved and can therefore not assure the required end-to-end service experience for the enterprise employees.
It is great to see that ISG recognizes 4me’s unique architecture and its benefits for any organization that is implementing, or will soon implement, the SIAM service integrator layer.
4me enables multi-cloud vendor orchestration: Its go-to-market approach is aimed at MSPs and partners for providing a platform for information management in multi-tenant service management.
Additional 4me strengths mentioned by ISG are 4me’s outstanding integration capabilities, strong portfolio and the consolidated view 4me offers of all business services, regardless of how many internal and external providers are involved in the delivery of these services.
Being recognized as the rising star for SIAM and ITSM is a great achievement for our team and proves that the 4me service is addressing a present need in the service management industry – a solution for managing a multi-provider ecosystem.
The formal press release is available at PR Newswire.