Once again we are able to welcome a new colleague. Today, Michael Wilken joined the 4me team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred Kouwenberg in the Netherlands, Michael will be working as a service management architect. 4me’s service management architects assist implementation partners and their customers from the day they start to consider a migration away from a traditional service management solution, through the implementation of 4me and the subsequent ongoing support.
Over the past nearly 20 years, Michael has worked as an ITSM consultant at ThinkWare and later as IT service and asset management leader at TÜV SÜD. During this time, he gained a lot of experience with especially the service management solutions from BMC Software.
It was a strange experience to work my way through the online 4me training modules. The ease of use, the speed, the elegance of the integrations between the different processes and the advanced capabilities that are easy to activate, just make it hard to look at other service management solutions.
Michael Wilken – Service Management Architect at 4me