Access Child Service Instances with Automation Rules

Automation

Automation rules can now access the child service instances of a service instance.  This makes it possible for service providers to automatically assign a request to a team that is responsible for the child service instance, for example.

Automation rules child service-instances

Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies.  This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.