It is now possible to access SLAs using automation rules. This can be especially useful for managed service providers (MSPs) that have many customers, and therefore have many SLAs to maintain.
Imagine, for example, the following use case. An account manager can decide to submit a request to terminate a service for a customer. On the request form she can select the customer, the SLA to be terminated and an expiry date.
This request can now be completed automatically by means of an automation rule.