Two new record types have been added to the 4me Account Sync feature: reservation offerings and workflow templates. When reservation offerings are selected in a sync set, ui extensions with the Category field set to ‘Product’ that are used in the filter settings of a reservation offering are also taken along in the export. When workflow templates are selected in a sync set, task templates, workflow automation rules, and workflow types are added to the export, as well. Workflow types cannot be synchronized separately, though.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.