Add Note Allows Internal And Public Notes


When an end user in 4me Self Service registers a new request or opens a request in which the user is mentioned after the request had been closed, the Add Note button is shown.  Clicking that button opens a Note field.

Self Service add note

Under this Note field the option ‘Add internal note…’ is now offered, just as it is under Note fields in other parts of the user interface.  For accounts that have the ‘Strong privacy’ option selected in the ‘Account Settings’ section of the Settings console, this behavior is reversed:  The Internal note field is now opened, with the ‘Add public note…’ option made available under it.

Self Service add internal note