It is now possible to create automation rules that add a note to a problem when specific conditions are met. This automation rule feature was already available for requests, changes, tasks, projects and project tasks. Because there is demand from problem managers for automatically adding information to problems, this capability has been added.
Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.