One of the unique features of 4me is that it allows two companies that both use 4me to establish a trust relation. Among other things, a trust relation makes it possible for one or both of these companies to allow the other company to assign tasks to them.
What’s new is that once a task has been assigned to a team of another company, that team is able to relate their service instances and configuration items to this task.
Above is an example of a task assigned by Widget Data Center to its external service provider GlobalNet. GlobalNet has related one of its service instances and and two of its CIs to this task.