The email template fields can be used to customize the email notifications that 4me® generates. Three fields have been added to the long list of already available email template fields:
The name of the organization of the person who last updated the record;
The name of the account of the person who last updated the record;
The job title of the person who last updated the record.
These email template fields are available for templates related to all record types for which the ‘
updated_by_name’ field was already available, i.e. requests, problems, workflows, tasks, risks etc. The new fields should be especially useful for organizations that have multiple accounts or that have account trusts with external organizations.