The email template ‘Watchlist Item Updated’ is used to send notifications to users, which inform them of a status update or an added note to a request, problem, release, workflow, workflow task, project, or project task they are following using the Watchlist functionality. A new template field has been added to this email template: request_requested_for_organization_name. It inserts the name of the organization to whom the person who requested the request belongs, into the notification email.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.