The Skill Pool filter has been added to tasks. Both from the ‘Tasks’ section of the Records console and from the task-related reports from the ‘Reports’ section of the Analytics console, it is now possible to see only the approval tasks for which a skill pool was selected for approval.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.