The ‘Request Templates’ view can be accessed by going to the Records console and selecting the option ‘Request Templates’. This view now offers two more filter options. The filters that have been added are ‘Team’ and ‘Member’.
Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.