When several configuration items are related to an invoice, the invoice amount reflects the total amount of all these CIs. This amount was also displayed in the ‘Invoices’ section of a CI in the ‘Configuration Items’ views. As multiple CIs that are related to a single invoice must now be of the same product, the amount shown in the ‘Invoices’ section of a CI is now more accurate. It is calculated as the total amount for the invoice divided by the quantity of items.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.