Apply Knowledge Faster

KnowledgeA significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a request.

Apply knowledge icon in formatting bar
The queries that retrieve all the knowledge articles that match the key words, and which the specialist has access to from different 4me accounts, are fairly complex. But thanks to this enhancement, they now return their results really quickly.