When notice needs to be provided before a certain date to terminate an SLA or contract, it would be nice if the responsible person could be warned in advance. It would also be nice to warn the right people when an agreement is about to expire. To make this happen automatically, two more email templates have been added.
The first is called ‘Upcoming Notice Date for Agreement’. This template is used to inform the customer representative when the notice date of an SLA, first line support agreement (FLSA) or contract is approaching. This email is sent out 28 days, 7 days, 3 days and 1 day before the notice date to ensure that the customer representative does not forget to terminate the agreement when this is needed.
The second email template that was added is called ‘Upcoming Expiry Date for Agreement’.
This template is used to send an email to the customer representative and the service level manager (in case of an SLA), the service desk manager (in case of an FLSA), and the supplier contact (in case of a contract) when the expiry date is near. The email is sent out 28 days, 7 days, 3 days and 1 day before the expiry date.
More information about email templates can be found in the online help.