Whenever an action is about to be taken in 4me that creates a billable user, a warning message is now displayed.  This notification ensures that administrators are made aware when an action they are about...

Changes in organizations, for example when teams merge or people depart, usually mean that assignee(s) or the team of task templates needs to be updated.  To accommodate organizations in these and other situations, a number...

The ability to use automation rules to look up the service provider of the service of the service instance of a request has been added.  This can be useful, for example, when information needs to...

Since last month, the ability to register invoices has been extended from projects to changes, contracts, service level agreements and first line support agreements.  Now, financial managers are also able to add new invoices from...

Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor...

Widgets are convenient tools that help organizations add meaningful content to their 4me Self Service homepage.  One of the most used widgets, the User Name widget, has just been enhanced so that it self-adapts to...

Another new filter has been added to the ‘Service Level Agreements’ view of the Records console.  The Coverage filter selects SLAs based on the defined group of people that are covered for a certain SLA....

It is now possible to set and update the Created by field of knowledge articles using the import functionality of 4me.  This can be important for organizations that want to migrate their knowledge base from...

Reports, including all selected filters and other presentation options, can now be directly added to existing or new dashboards.  This eliminates the need for a specialist to recreate these choices when the report needs to...

A new filter has been added for the All Requests view in 4me Self Service.  With the Requester filter, only requests from a specified requester is shown.  This filter works on the Requested For field,...

A new function has been added to the automation rules to provide more flexibility when working with strings.  The Join function creates and returns a new string by concatenating the elements in an array, separated...

As most changes consist of several tasks, it can be interesting for an organization to gather data about the completion duration of the individual tasks.  Two new reports have been created for this purpose.  The...

A new filter has been added to the SLA reports that can be found in the ‘Reports’ section of the Analytics console.  This new filter is called ‘Request source’.  It can be used to limit...

It was already possible to use a filter for change views and reports on ‘Requester organization’.  Now it is also possible to apply this filter on task views and reports.  This enhancement gives service providers...

When a request is linked to a change, it is possible to close the request before all the tasks related to that change have been completed.  In most cases, such requests should not be completed...

Since last year it is possible to define personal views in 4me.  From any of the standard views of the Inbox, Records and Setting consoles, and even from drilldown views of reports in the Analytics...

Since the previous release, invoices can be related to changes, projects, service level agreements, first line support agreements and contracts.  Depending on which record type a financial manager selects, the Supplier field can now be...

SLA reports show both the target and actual level of service provided for the KPIs ‘Availability’, ‘Reliability’, ‘Responses within target’ and ‘Resolutions within target’.  For people who want to know exactly how the actuals are...

When an approval task for a change or project is assigned to its approvers, 4me generates a separate approval summary for the recipients.  This summary is attached as a PDF file to the email notification...

People in Iceland can now submit requests in Icelandic.  4me will automatically translate these requests into the preferred language of the specialists who open them, provided that these specialists have the Auto translation option activated...

When the account owner of a newly created support domain account goes to the Settings console and opens the ‘Account Settings’ section, this person will see that the following checkbox is not checked: Internal notes...

The Organization Region filter on dashboards now allows the selection of the region from any of the following organizations: Organizations registered in the dashboard’s account and its directory account; Organizations that are the service provider...

Invoices could already be related to projects.  As another step to make it possible to break down the costs incurred by a service provider organization by service, invoices can now also be related to changes,...

Rich text fields now accept data copied from Microsoft Excel, OpenOffice Calc and Google Sheets.  When cells of a spreadsheet are copied and then pasted in a Note field, or any other field that supports...

Many teams have already prepared an agile board for their members.  That makes it possible for the team members to pick up work from their team’s board. Requests, problems and change tasks could already be placed...

The values of a few more fields can be retrieved and manipulated using automation rules.  The product fields Brand, Category, Model and Product ID have been added to the list of fields that can be...

When someone performs a search in 4me Self Service, the search results may contain several services.  For each service, 4me now also displays the support domain and service category. The extra information is mainly intended to...

SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given 4me the SERVIEW CERTIFIEDTOOL award, this time for the latest edition of ITIL.  The rigorous assessment...

Customers of Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud platform, can now go to AWS Marketplace to procure and set up their 4me account. AWS Marketplace is a digital catalog...

4me has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program...

Computer trouble can be hard to understand for non-specialist users.  For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket.  Tier2Technologies invented...

4me has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools.  Being placed in the Customers' Choice quadrant of the 2021 Gartner Peer Insights 'Voice of the Customer':...