4me is delighted to welcome another experienced Service Management Consultant to its support team. Based in Türkiye, Barış Seçen will assist 4me’s global partner and customer community. Barış brings many years of service management experience,...

The watermelon effect: This beautiful metaphor first popped up in the service management world during the early 2000s, and how relevant it still is! Anyone who has been involved in outsourcing services for a while...

Once a colleague told me in a desperate moment that “service providers often relate with problem management like young teenagers relate with sex: everyone talks about it but only a few have really put it...

You probably know Murphy’s famous law and maybe you have already experienced it: "When things go wrong, anything that can go wrong will go wrong". There is one thing you should definitely have in place...

Several years ago, I had an annoying issue on a website of mine due to a configuration error in a system managed by my internet service provider (ISP). I contacted my ISP’s support center and...

4me is delighted to welcome another talented service management consultant to support our fast-growing customer base and partner network. Sujeeva Tissaarachchi is an experienced IT service and process specialist based in Brisbane, Australia. Sujeeva brings...

At 4me we pride ourselves on being able to attract the best team players in the service management industry to support our fast-growing customer base and partner network. Today we welcome Piotr Sołtan as Service...

Microsoft already offered its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup.  This SSO integration allows an organization’s employees to sign in to 4me using their...

Once again we are able to welcome a new colleague.  Today, Michael Wilken joined the 4me team.  Michael is based in Munich, Germany.  Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred...

Okta is a leading identity and access management provider. Okta was already pre-integrated with 4me to deliver single sign-on for 4me customers. This makes it possible for organizations that use Okta to offer their employees...

Many enterprise service management tools claim to be SIAM compliant, but most are not. This white paper explains which requirements must be met to be SIAM compliant and how this can be tested. Continue reading

Microsoft has improved its standard integration that gives its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup. This SSO integration allows an organization's employees to sign...