The REST API has been extended to cover the Broadcast functionality. Now you can build integrations to automatically broadcast messages to your end-users and/or specialists.
For example, when a monitoring tool has detected that the email service is down, this could trigger the generation of a broadcast. That would ensure that end users see this information when they go to Self Service to submit a request.
For the developers among you, give the following cURL command a try using your API token from a 4me sandbox account:
curl -u “token:x” -X POST “https://api.4me.com/broadcasts?message=Email%20is%20unavailable&message_type=outage”
The result is a new broadcast that is visible for everyone in the account.
There are lots of possibilities to target a specific audience, to limit the duration of the broadcast, to add translations, etc. You will find all the details in the developer documentation.