When a specialist navigates to the ‘Automation Rules’ section of the Settings console, all generic automation rules are listed by module. This makes it easy to see which rules are executed on request templates, which on task templates etc. For MSPs, that are sometimes tasked with the verification of many automation rules sent as URLs by their customers, it can be a bit cumbersome to find out on which module the automation rule should be executed. They would have to see that in the audit trail. For this reason, for generic automation rules, the module on which the rule is executed is now shown on the rule in View mode.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.