The ‘Automation Rules’ section within requests, tasks and project tasks is useful for a limited group of users but takes up valuable space in those forms that many users just scroll past. For this reason, this section has now been removed from these forms. Administrators, designers and auditors that want to check the automation rules linked to these records can now access these from the Actions menu on the toolbar.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.