Automation Rules Triggered by SI Update


Automation rules are used to automatically update 4me records when specific conditions have been met.  They are triggered by events, such as the creation of a request or task, or an update of a specific record.  With this release, a new trigger option has been added.  Automation rules can now be executed whenever the service instance is updated, or when a specific SI is related to a new request, for example.

Automation rule trigger service instance

Of course there are many more applications for automation rules triggered by service instance updates, such as providing detailed information about a certain configuration item, or emailing a team when there is an urgent incident related to a business-essential service instance.