Automation Rules Triggered by SI Update

Automation

Automation rules are used to automatically update 4me records when specific conditions have been met.  They are triggered by events, such as the creation of a request or task, or an update of a specific record.  With this release, a new trigger option has been added.  Automation rules can now be executed whenever the service instance is updated, or when a specific SI is related to a new request, for example.

Automation rule trigger service instance

Of course there are many more applications for automation rules triggered by service instance updates, such as providing detailed information about a certain configuration item, or emailing a team when there is an urgent incident related to a business-essential service instance.

Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies.  This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.