Especially for enterprise organizations and MSPs, executed automation rules can originate in various accounts. For people tasked with troubleshooting, it can sometimes be challenging to identify the account where the rule was defined. When an automation rule is executed in a different account than the one a record is viewed from, and the user has the account administrator role in both accounts, an account postfix is now shown in the automation trail.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.