Business Unit Filter Added for SLA Reports

Filter

The SLA reports that are available in the ‘Reports’ section of the Analytics console can now be filtered by business unit.  When a business unit is used as a filter, the report includes only the data from affected SLA records that are linked to a request which requester belongs to an organization that is part of the selected business unit.

SLA report filtered by business unit

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.