The auto translation functionality that translates notes for 4me users has been a resounding success, especially in organizations that support people who speak many different languages. The [...]
In Artificial Intelligence, Enterprise, Incident Management, Knowledge Management, Languages, New Feature, Request Fulfilment, Service Management, UsabilityPosted
Many people have been looking forward to see how 4me’s development team would incorporate native chatbot functionality in the 4me service. Today, everyone can see how the 4me’s [...]
A minor usability enhancement has been released for the Auto Translation feature. Now, when someone hovers the mouse cursor over the Translation icon, the tooltip explains which language the note [...]
In Artificial Intelligence, Change Management, Incident Management, Languages, New Feature, Problem Management, Project ManagementPosted
Every person was already able to specify his or her language in 4me. This ensures that 4me’s user interfaces are presented in the user’s preferred language. Now 4me can automatically [...]
The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the [...]
In Artificial Intelligence, Incident Management, Integrations, Knowledge Management, New Feature, Request FulfilmentPosted
It is now possible search on behalf of someone else using the Search API. You can use the on_behalf_of parameter to specify the person you are searching for.
A new API has been added to the 4me service. This new API makes it possible for the API’s user to search through his/her most relevant 4me records.
4me continuously learns from the searches that people perform. Search phrases that were previously used by others are suggested only when there is a fuzzy match with what has been entered in the [...]