Serbian is written in two alphabets, Serbian Cyrillic and a variation of the Latin alphabet. The two are almost directly and completely interchangeable. Both alphabets are widely used in Serbia; standard Serbian uses both alphabets...

The execution of an automation rule is typically performed within seconds after it is scheduled. Sometimes though, while 4me is scaling up under load, it may take more time, even up to a few minutes....

In the ‘Search Phrases’ section of 4me’s Analytics console, the top 100 search phrases, their conversions and their conversion rates are listed. By default, the searches that were performed in the Service Desk console are...

Over the coming months the Virtual Agent will receive a number of upgrades. This first enhancement improves the results from a search using the Virtual Agent by including both the most relevant knowledge articles and...

Auto-translation has been enabled for Welsh. People who prefer to communicate in Welsh in 4me® can now read and write notes in that language, even if other users do not speak it. World-wide, almost 800,000...

A standard integration with Stefanini's Sophie is now available as an app. Sophie is a virtual agent with natural language capabilities for human-like user support. She provides 24/7 first-level support. Sophie can help end users...

A new integration is available in the ‘App Store’ section of the Settings console: Conversed.ai.  Conversed.ai delivers a full-service platform for managing conversational interactions with end-users in an automated way using AI, with an optional...

Two languages have been added to the already large list of languages supported by 4me’s Auto Translation feature.  People who prefer to communicate in Portugal Portuguese or Irish in 4me can now read and write...

A standard integration with Sophie, a virtual agent that aims to understand natural language and support users, is now available as an app. Sophie Virtual Agent can provide 24/7 first level support. She can help...

The auto translation functionality that translates notes for 4me users has been a resounding success, especially in organizations that support people who speak many different languages.  The service desks of these organizations no longer need...

Six additional languages were already added to 4me's popular

Many people have been looking forward to see how 4me's development team would incorporate native chatbot functionality in the 4me service.  Today, everyone can see how the 4me's service-oriented data structure and tightly integrated KCS-based...

Fans of the Auto Translation feature will be happy to hear that it now supports an additional six languages.  That is on top of the 20 languages it already supported. Continue reading

A minor usability enhancement has been released for the Auto Translation feature. Now, when someone hovers the mouse cursor over the Translation icon, the tooltip explains which language the note was translated from. Or, if...

Every person was already able to specify his or her language in 4me.  This ensures that 4me’s user interfaces are presented in the user’s preferred language.  Now 4me can automatically translate any note that is...

The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look...

It is now possible search on behalf of someone else using the Search API. You can use the on_behalf_of parameter to specify the person you are searching for. Continue reading

A new API has been added to the 4me service. This new API makes it possible for the API's user to search through his/her most relevant 4me records. Continue reading

4me continuously learns from the searches that people perform. Search phrases that were previously used by others are suggested only when there is a fuzzy match with what has been entered in the Search box....

The 'Search Phrases' section has been added to 4me's Analytics console. When you open it, you will see two graphs on the right side of the screen. The first graph shows the total number of...