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End users can see the configuration items that have been related to them in 4me Self Service, after navigating to ‘My Assets’. Until now, the information there was limited to the name, status, support team,...
Category: Configuration Management
Since last week, a feature is available in production that allows for workflows to be automatically generated for recurring maintenance tasks of configuration items. Because it was assumed that this feature was only relevant for...
When a task needs to be performed on a regular basis then it is best to create a recurring workflow for this in 4me. An example of this is maintenance tasks for configuration items. But...
The possibilities for automation rules on products have been expanded a bit. It is now possible to access the configuration items that are related to a product. These can then be filtered using the select...
It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item...
It is now possible to use automation rules to retrieve information from configuration items that are related to another configuration item (CI). This can be useful when maintenance tasks must be performed on a configuration...
Custom views can be used to let users select a specific option in a custom field when registering an RFC, for example. In the case of configuration items (CIs), a custom view that is linked...
When a request is being created or edited, the Service Hierarchy Browser (SHB) opens automatically at the right side of the screen. If the person selected in the Requested for field is a user of...
In 4me, contracts can be registered for configuration items (CIs). These contracts are between the customer and a supplier. Supplier organizations are maintained in the ‘Organizations’ section of the Records module, as external organizations. When...
A new trigger option has been added for automation rules on configuration items (CIs). ‘On source update’ triggers when the Source field of a configuration item is updated. This can be useful when using discovery...
Since the end of last year, it is possible in 4me to make a recurrent reservation for a configuration item. It is now also possible to discern with an automation rule whether a reservation is...
It is now possible to access the creation date of a configuration item with automation rules. This can be useful if certain checks need to be executed on configuration items depending on their age, as...
Reservations make it possible for organizations to allow their people to reserve certain configuration items for a period of time. A configuration item can obtain a certain status, however, that no longer allows it to...
The basic ‘All Configuration Items’ view shows the label, name, support team, status, and site of each configuration item (CI) that is registered in an account or its child accounts. The data in this view...
In IT service management, Configuration Management is an IT management process that tracks individual configuration items (CIs, or assets) of an IT system. In Enterprise Service Management (ESM), not every support account that delivers services...
A new app has been made available from the 4me® App Store, albeit only for beta testing, for now. According to the description from QRatify, the provider of the app, the Intune Endpoint Manager app...
Short URLs are used to shorten the long URLs for end users to access specific knowledge articles or request templates, amongst many other uses. To make it immediately clear to a configuration manager or account...
It was already possible to filter configuration items on their serial number. Now it is also possible to look up CIs by their serial number. This can be useful, for example, when a ticket must...
A new ‘Contract’ filter has been added to the Configuration Items views, to help financial managers and configuration managers find configuration items that are related to a specific contract, or find configuration items that have...
A new application has been added to the 4me App Store, ready to be used by all our customers. The 4me Lansweeper app is a one-directional out-of-the-box integration between Lansweeper Enterprise Cloud and 4me that...
When a specialist looks at a configuration item in View mode, several attributes are visible that are in fact not from the Configuration Item record type but from the Product record type it is related...
When a configuration item (CI) that is not a software version is registered in 4me and configuration items of the same product category already exist, a label is suggested based on the existing numbering scheme. ...
When a request is registered or updated from the Service Desk console and the configuration item that is involved is known, that configuration item should be related to the request. After clicking ‘Link configuration items’...
When several configuration items are related to an invoice, the invoice amount reflects the total amount of all these CIs. This amount was also displayed in the ‘Invoices’ section of a CI in the ‘Configuration...
When creating an invoice for multiple configuration items, it is now required that these CIs are all of the same product. This way, the Unit price of the CIs in an invoice is a better...
A new field for alternate names of software versions has been added to the configuration item form. Organizations that have used a discovery tool to populate their configuration management database (CMDB) with the software that...
An earlier release made it possible to link invoices to configuration items. With that enhancement, several fields were moved from the Configuration Item record type to the invoice record type, such as PO number and...
New filters have been added for the product and configuration items record types. In the ‘Products’ view, products can now be filtered on ‘model’. In the ‘Configuration Items’ view, CIs can now be filtered on...
It is now possible for a person with the Financial Manager role to link an invoice to one or more configuration items (CIs) or to directly add an invoice from within a CI record. After...
In recent enhancements, it has become possible to relate invoices to projects, and after that to changes, contracts, service level agreements and first line support agreements. Soon, it will also be possible to link an...
With the 4me BMC Client Management Connector our customers have another smart solution to add and maintain reliable asset data in their 4me account. BMC Client Manager (BCM) Asset Management software monitors all systems on...
The values of a few more fields can be retrieved and manipulated using automation rules. The product fields Brand, Category, Model and Product ID have been added to the list of fields that can be...
When a contract is activated or expires, the supplier contact who is linked to the contract no longer receives an automated notification from 4me. Likewise, when the notice date of a contract is approaching, the...
The UI Extensions functionality of 4me makes it possible to add custom fields to many record types. By linking a UI extension to a product, for example, it is possible to add custom fields to...
A useful filter has been added for configuration managers. The new filter is called 'Product category rule set'. This sounds fairly complicated, but 4me account administrators will recognize the term 'rule set' from the 'Product...
A few more reports have been added to help configuration managers prepare their dashboards. The reports that were added can be found in the 'Reports' section of the Analytics console. They are called: Configuration Items by...
The filter 'Serial number' has become available in the configuration item (CI) views and reports. Even though it may not be terribly useful to filter the assets in the configuration management database (CMDB) by a...
The rule that dictates when the Configuration items field of a request becomes required has been perfected just a little more. This time, the objective was to ensure that specialists of a customer organization never...
The filters that are available in views and reports for date fields now make it possible to look up records in which a date field is empty. This allows configuration managers, for example, to identify...
To help specialists when they are linking a configuration item (CI) to a request, problem, implementation task, service instance or to another CI, the status of the CIs is now also presented when a list...
End users are now able to look up the assets that their organization has made available to them. When they open 4me Self Service or the 4me App, they will see a new option in...
Three new date filters have been added for the configuration item (CI) views and reports. These filters make use of the following date fields and have the same name: License expiry date Start date (=...
It has been possible for some time already to hand over the support responsibility for a configuration item (CI), which is registered in the 4me account of its financial owner, to a team of a...
Two more filters have become available for the configuration item (CI) views and reports. The new filters are called 'User' and 'User organization'. The 'User' filter makes it possible to look up the CIs of...
A major new capability has become available in 4me to make it possible for organizations to allow their people to reserve certain configuration items for a period of time. To explain how to make use...
To make sure that people do not accidentally select an inactive configuration item (CI) where it does not make sense to link an inactive CI, 4me no longer offers inactive CIs when someone is relating...
In 4me it is possible for account administrators to give each product category a small picture or avatar. This image then becomes the default picture for all products in which this category is selected. But...
The configuration items export files now have an extra column. This column is called 'Has CI Relations'. It indicates whether a configuration item (CI) is related to any other CIs. This column was added to...
Because most support organizations using 4me have over 30 sites registered in their 4me account, the Site field has been turned into a suggest field. Suggest fields allow the user to enter the first few...
To help configuration managers maintain the information about their assets in the configuration management database (CMDB), the following reports have been added: Configuration Items by Site Configuration Items by Location Configuration Items by Service Instance...
Four new reports have become available for generating visual overviews of the contracts that are registered in 4me. Several contract reports already existed, but now the following reports have been added: Contracts by Category Contracts by...
The Location field of person records and configuration item (CI) records has always been a simple text field. After selecting a facility in the Site field of a person or CI record, the Location field...
It is fairly common that specialists need to look up the serial number of a configuration item (CI) when they are asked to work on a request. They normally do not go to the CI...
A few more reports have been added to help configuration managers maintain an accurate CMDB. The reports that were added are: Configuration Items by Service Configuration Items by Supplier Configuration Items by Support Team For...
The filter 'Supplier' has been added to the list of filters for configuration item (CI) views and reports. This additional filter should help configuration managers maintain a clean CMDB as it allows them to check...
Configuration items (CIs) cannot only be related to a service; they can also be linked to a specific service instance of the service that they are related to. Software CIs can even be linked to...
The 'History' section of the Configuration Item form now provides a bit more information. When this section is expanded, it now displays the status of every request, problem or task that is linked to the...
An extra email template has become available. Account administrators and designers can find it in the 'Email Templates' section of the Settings console. It is disabled by default. When this template is enabled, 4me sends out an...
4me already offered managers some reports to keep an eye on the expiration dates of first line support agreements (FLSAs), SLAs and contracts. These reports can be found in the Analytics console under these names: Upcoming...
It was already possible to filter request views and reports by configuration item (CI). Now it is also possible to filter these views and reports by the product of the CIs that are linked to...
UI extensions are now able to make the following standard CI fields mandatory when the CI’s status is set to a specific option (e.g. ‘In Production’ or ‘Standby for Continuity’): System ID Service Site Location...
When a specialist updates the status of a request to ‘Completed’, 4me’s validation rules determine whether the specialist should link a configuration item to the request. These rules were already quite advanced, but have now...
When the status of a request of the category ‘Incident’ is set to ‘Completed’ and the affected service instance is linked to one or more CIs, then the Configuration items field becomes required. However, the...
The following list of product reports was recently made available in the 'Reports' section of the Settings console: All Products Enabled Products Enabled Products by Brand Enabled Products by Category Enabled Products by Financial Owner...
A new set of reports has been added for configuration managers. This set is focused on the products that are in use within their organization. The eight new reports that have been added are: All...
A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with other CIs, the...
All configuration item reports in the 'Reports' section of the Analytics console can now be filtered by product category. The same is true for the configuration item views.
A minor adjustment has been made in the validation rules for the Support team field of the Configuration Item form. Because of this adjustment, this field is no longer required when the status of the...
Many customers will be pleased to hear that it is now possible to define automation rules that are automatically applied to each request, change task or configuration item. It was already possible to define automation...
Another standard 4me integration has become available. It is the 4me SCCM Connector. This connector makes it possible for organizations to integrate their Microsoft System Center Configuration Manager (SCCM) instance with their 4me account. The...
A new product category has been added, because several organizations indicated a need for it. This new category is called 'Security Certificate'. It was already possible for organizations to add this category by themselves in...
An extra column has been added to the views that can contain completed requests. This column shows the satisfaction feedback that was received from the requester. A green thumbs up icon is displayed when the...
The automation rules of a change task are now able to look up and update the financial information of configuration items (CIs or assets). This can be useful, for example, when the serial number of...
The Mass Update functionality for configuration items (CIs) was only recently released. This functionality has been improved to give configuration managers the ability to also update the UI extension fields of CIs. The form that...
The rule set for the product category 'Virtual Machine' has changed. It used to be 'Logical Asset with Financial Data'. It has now become 'Server'. The new rule set makes it possible to specify the...
When a configuration manager registers a new product, the name of this product gets filled out automatically in the Name field when its brand, model and category are specified. The REST API for products now...
Apart from being able to filter the configuration item views, configuration managers are now also able to perform mass updates of the CI records. This is a powerful new feature that makes it much easier...
A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI). Continue reading
Another two reports have been added for configuration managers. The reports are intended to provide an overview of the assets that the configuration manager's organization owns, supports and/or leases. These two new CI reports can...
The following reports have been added to the 'Reports' section of Analytics console for configuration management: Continue reading
The access rights that the Configuration Manager role offered for registering and updating service instances has been transferred to the Service Level Manager role. Several 4me customers requested this adjustment and their reasoning seems sound....
The Product ID field has been added to the Product form. It can be used to enter the unique identifier that has been given to a product by its manufacturer. Continue reading
It is now possible to reactivate an expired SLA, first line support agreement or contract. This makes it possible to temporarily expire an agreement, or to activate a contract again after its status was accidentally...
The Expiry Date column has been added to the views of SLAs, first line support agreements and contracts. This column is primarily intended to provide an easy way to look up the agreements and contracts...
After opening a configuration item (CI) in Edit mode, a configuration manager is able to relate people to it as users. That has always been possible. Now it is possible to do this the other...
A useful new feature has been added to the Service Hierarchy Browser (SHB) that is available to the right of each request. Continue reading
The ability to filter reports was only recently introduced. It appears to be quite popular. Customers have already submitted requests for additional filters, which helps us to decide which filters are important to have. The...
Another two reports have been added. These new reports are there to help configuration managers find CIs with a specific status. These reports are ‘Active Configuration Items by Status’ and ‘Inactive Configuration Items by Status’....
It rarely happens that a status option gets added, but several customers have indicated that the status ‘In Transit’ is useful for configuration management. Continue reading
When a specialist is reviewing a Configuration Item (CI) record in 4me, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar...
Two nice features have been added to the Configuration Management functionality. The first is an additional column in the product views that shows the number of active CIs. The active CIs are the configuration items...
One of the capabilities that makes the 4me service so unique is its support for SIAM (service integration and management). 4me makes it possible for organizations to work together on the support of services. From...
When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases,...
When notice needs to be provided before a certain date to terminate an SLA or contract, it would be nice if the responsible person could be warned in advance. It would also be nice to...
The email templates 'Contract Set to Active' and 'Contract Set to Expired' have been added. They make it possible to automatically notify the customer representative and the supplier contact (if specified) when a support, maintenance...
As part of our 'Beyond IT' initiative, we are pleased to announce a new feature that will be especially useful for organizations that use the 4me service to manage their facilities, lease cars, vending machines,...
From now on, when the status of a configuration item is set to 'Removed', its service, service instance, CI and user relations are automatically removed. Apart from helping to keep the CMDB relations accurate, this...
Yes, that's right. Now you can link more than one configuration item to a request. If, for example, there are a few PCs that need to be moved or there are some servers that need...
Organizations can save themselves a lot of frustration, time and money when they do not try to register the technical attributes of their configuration items in their CMDB (see Afraid of the CMDB?). It is...
When you are editing a request template, you may notice that a checkbox has been added just below the Configuration item field. You can check this box if you want end-users to be able to...
The reason why 4me is capable of measuring SLAs accurately up and down the service hierarchy and across organizational boundaries has a lot to do with the Service Instance record type. We recently added the...
Have you ever been involved in setting up and maintaining a configuration management database (CMDB)? If you have, you will know that the chances of success are slim. With the help of an eager-beaver ITIL...
