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In the 4me Development Update of two weeks ago, 4me Case Management was announced. By enabling one single option in the Account Settings, an account owner can simplify the use of 4me by removing fields...
Category: Enterprise
The unique properties of 4me make it ideal for use in enterprise environments, where IT, HR, facilities, security, and other departments can work together effortlessly to handle requests and workflows for service delivery to employees...
Sometimes, when a user submits a request, they select the wrong service within the wrong support domain. This can happen, for example, when they receive a spam email. Instead of registering a request in the...
When a service desk analyst or a service desk manager creates a new person record from the user interface, that person must be related to an organization, as the Organization field is required. When creating...
Since the initial release of the 4me Account Sync feature, most of the development effort around this was focused on adding additional record types to be synchronized between different environments. The latest enhancement of this...
4me is proud to announce that it has been awarded 25 badges in the latest G2 Fall 2023 Reports. This recognition is based on the responses from real 4me users and shows 4me’s category-leading position among IT service management...
In the ever-evolving landscape of IT service management, a fundamental shift is underway, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not...
In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, 4me has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the...
When the 4me service is set up and it is used by multiple support domains of the same organization, a directory structure is created with several support domain accounts. If, at any time, it is...
4me is now available to enterprises that need to follow strict compliance to ensure that their data does not leave Switzerland’s legal jurisdiction. By relying on Amazon Web Services (AWS), 4me can store and process...
When the 4me Shop was introduced at the end of last year, it was only made possible for people to order something for themselves. It didn’t take long before requests started coming in for a...
4me was awarded another SERVIEW CERTIFIEDTOOL certification, the independent seal of quality for outstanding software solutions, this time in the “Supporting Service Management“ category. 4me was already certified by SERVIEW in the categories ITIL Service...
In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, 4me has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the...
Another year over, and a new one’s just begun. Traditionally, time for us to write a blog about the past year in retrospect. This time however, we would also like to give you a sneak...
4me is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Reports. Easiest Setup and Easiest To Do Business With are two new enterprise distinctions that 4me is particularly...
Recently, the 4me Whistleblowing feature was announced, which means that people can be allowed to log in to 4me anonymously. Logging in without credentials, also known as guest login, can also be a very powerfull...
The watermelon effect: This beautiful metaphor first popped up in the service management world during the early 2000s, and how relevant it still is! Anyone who has been involved in outsourcing services for a while...
Once a colleague told me in a desperate moment that “service providers often relate with problem management like young teenagers relate with sex: everyone talks about it but only a few have really put it...
In 4me® it is possible to send and receive emails to known and not-yet known users, directly from within the Request form. In the ‘Send Email from Request’ template, which should be prepared in order...
You probably know Murphy’s famous law and maybe you have already experienced it: "When things go wrong, anything that can go wrong will go wrong". There is one thing you should definitely have in place...
Several years ago, I had an annoying issue on a website of mine due to a configuration error in a system managed by my internet service provider (ISP). I contacted my ISP’s support center and...
4me is excited to share that CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast. The weekly podcast is hosted by startup coach Roland Siebelink and regularly...
In several record types, the Supplier field is present for selecting the supplier organization that has been asked to assist with the request, problem, task or project. Working with external supplier organizations is commonplace in...
The ‘Service Insight’ section has been added to the Analytics console. Service Insight provides an overall picture of an organization’s service landscape. Intended mainly for senior management, it provides the user with a dashboard for...
Another advanced SLA tracking feature has been added to the unique SIAM capabilities that 4me offers. As with any of 4me’s advanced features, this one is also best explained using a simple use case. In...
4me has been recognized as a leader among ESM tools providers in Germany. ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program...
4me is delighted to announce its partnership with Omnicom, headquartered in Slovakia. This partnership not only adds another very experienced service management provider to the 4me Partner Network, but also marks 4me’s first local presence...
This month, Peter White has joined 4me as Business Development Director. He is a member of our team in the UK where he is working with Andrew Smith and Andy Richardson to help organizations reach...
4me, and its UK partner Revo 4me Services, is now providing Enterprise Service Management (ESM) in the cloud to leading health insurer VitalityHealth. The 4me service integrates with multiple IT suppliers and service providers within...
Engaged customers, motivated 4me partners, the knowledge of our passionate development team, helpful hosts and delicious snacks and drinks. Those were the welcome ingredients of the first online 4me Customer Advisory Board (CAB) meeting. Due...
As enterprise organizations step up their compliance efforts, they require more, and more frequent, communication with the software vendors they rely on. Above all, enterprise SaaS vendors like 4me are required to demonstrate on a...
Today we are welcoming another colleague to the team. Trevor Belter has joined 4me as Business Development Director MEA. Based in Cape Town, South Africa, Trevor will be responsible for supporting our partners in the...
We are delighted to announce our partnership with Sofigate, the Business Technology Company in Northern Europe. Sofigate’s experts are well known for designing, building and running business technology transformation services and solutions, without forgetting the...
Once again we are able to welcome a new colleague. Today, Michael Wilken joined the 4me team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred...
As the number of customers using 4me continues to grow, more experts are needed to support 4me's partner community. Today we are proud to announce that Fred Kouwenberg has decided to make the switch to...
Nearly all enterprise organizations that use 4me now have a directory account with multiple support domain accounts. Some have just two support domains - one for IT and another for HR. But there are already...
The new pricing structure that was unveiled during last week's 4me Connect 2020 event includes one plan that is completely free. This Freemium plan makes it possible for a support organization to set up a...
In a recent research report Information Services Group (ISG), a leading analyst firm, names 4me as the rising star in Service Integration and Management (SIAM), also known as multi-provider management or multi-sourcing. The report focuses on...
Today we would like to extend a warm welcome to Sapphiratech. The service management experts of Sapphiratech have joined the 4me Partner Network in the United Kingdom to support both local and multinational organizations with...
We are delighted to add the SIAM and ITSM specialists of Bright Octopus to our partner community. The team of Bright Octopus has over 20 years of experience in helping businesses change and manage all...
The 4me Partner Network continues to expand. Today, it is with great pride that 4me announces its partnership with SEQUAL consultancy. Headquartered in the Netherlands, SEQUAL consultancy helps organizations perform better by organizing and implementing...
Today 4me formally welcomes IMAVES to the 4me Partner Network. For 18 years already, IMAVES has provided Croatia with ITIL experts. The IMAVES team has dedicated itself to delivering enterprise-class service management solutions to businesses...
It is with great pleasure that 4me announces its partnership with blu Systems GmbH. blu Systems is headquartered near Munich and focuses on providing innovative professional IT solutions to its customers. Tien Hao Vu leads the...
HR departments of large organizations will want to keep track of the wellbeing of their employees during the COVID-19 pandemic. This information will help them to ensure that they are doing everything they can to...
We have heard from 4me customers that they are using their self-service portal to share Coronavirus (COVID-19) information with their organization's employees. That is an excellent use of their enterprise service management solution. HR teams...
The 4me Partner Network continues to expand. Today, 4me is proud to announce its partnership with ITConcepts. For more than 20 years already, ITConcepts has been Switzerland's leading IT service management specialist. Now ITConcepts is...
4me is very pleased to welcome Expertize to the 4me Partner Network in Germany. Combining many decades of experience in all facets of service management, Expertize has recognized that the future requires technologies that enable...
Another rockstar software engineer has joined 4me's development team. His name is Fried Hoeben and he brings more than 2 decades of enterprise software development experience with him. In an earlier life Fried worked on...
This past year has once again been exciting for 4me. We were able to welcome more enterprises and service providers as customers than ever before. To keep up, we welcomed several new partners and team...
Today, we are proud to announce our new partnership with Quintica in South Africa. As part of the Quintica group that has operations in Africa and the Middle East, Quintica South Africa has a base...
We are excited to welcome 3 Headed Giant to the 4me Partner Network. Headquartered in Belgium, 3 Headed Giant specializes in Enterprise Service Management and offers tailor-made solutions that enable organizations to better control the services they...
Many people have been looking forward to see how 4me's development team would incorporate native chatbot functionality in the 4me service. Today, everyone can see how the 4me's service-oriented data structure and tightly integrated KCS-based...
Earlier this year, ISG already announced that they reviewed the capabilities of the 4me service for the support of IT Service Management (ITSM) processes and the Service Integration and Management (SIAM) approach. Their research concluded that...
This year's 4me Customer Advisory Board meeting was held at Château St. Gerlach in the southern tip of the Netherlands, between Belgium and Germany. A diverse group of representatives from 10 large customer organizations and their...
We are excited to announce that 4me has received the “SERVIEW CERTIFIEDTOOL” award. SERVIEW, an independent consulting firm headquartered near Frankfurt in Germany, helps organizations define their technology needs and provides staff training in industry standards. Continue...
4me Inc., the SaaS provider of the 4me enterprise service management solution that is dedicated to improving selective outsourcing, is delighted to announce that its Auto Translation feature has been released. This feature is intended to...
Implementing a platform as a service (PaaS) gives us control. If something needs to change, we can do it. That is how many enterprise organizations justify the selection of an Enterprise Service Management application that...
4me's single sign-on (SSO) functionality has been extended further to provide even more flexibility. Enterprises could already integrate their 4me directory account with multiple identity providers (such as Azure AD, Okta and OneLogin). Now they...
4me and Stefanini, a global provider of technology services, have entered into a strategic worldwide partnership. This partnership makes it possible for Stefanini's customers to collaborate seamlessly with Stefanini on all services that Stefanini provides...
A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with other CIs, the...
It is no longer necessary for the value in the Employee ID field of a Person record to be unique. This extra flexibility is provided for large enterprises that have multiple legal entities in different...
Administrators can download the list of 4me users that are registered in their organization's 4me account when they go to the 'Billable Users' section of the Settings console. This export file can then be used...
4me is recognized as a "Rising Star" in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management...
Many enterprise service management tools claim to be SIAM compliant, but most are not. This white paper explains which requirements must be met to be SIAM compliant and how this can be tested. Continue reading
Today, I am excited to announce that Frank Bakker has officially joined the 4me team. In his new role as Director Strategic Accounts, Frank will be responsible for developing strategic relationships with enterprise customers and...
The annual 4me Customer Advisory Board meeting took place last week at Hartwell House, nestled in the beautiful English countryside. For three days the 4me team was joined by 12 of our customers and partners...
People may have already noticed that the attachment file size limit has increased significantly. In the past the maximum size of an attachment, including videos and files in the Media Library was 20 MB. This...
A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them...
The report 'Completed Requests by Business Unit' has been added to the 'Reports' section of the Analytics console. This report is similar to the 'Completed Requests by Organization' report. This one, however, is aimed specifically...
In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital...
Another one of the world's most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at 4me. In...
On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of 4me's customers are based in the European Economic Area (EEA) or support users there, this is going...
It is that time of year when we look back at the previous 12 months. Obviously, a major milestone has been the name change to 4me. But let's focus here on the availability of the...
Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity...
This year's customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from 4me's...
By default, internal notes are visible when requests get passed between different support organizations within the same enterprise. When each of these support organizations has its own 4me support domain account and one support domain...
It is my great pleasure to announce that Wouter Wyns has joined the 4me team as Service Management Architect. His primary responsibility is the success of 4me customers. He will use his more than 20...
Today, Andrew Smith joins the team as Business Development Director for the U.K. and Ireland. This role gives Andrew the responsibility for growing 4me's customer and partner base in the region off the north-western coast...
What an amazing day... The second annual 4me Connect event was another resounding success. The stories shared by customers, as well as the wide variety of new features presented by 4me's development team, got everyone...
Many organizations have already discovered that 4me can be used to provide a single Self Service portal for all kinds of support. That makes it easy for the employees. Whether they need a new laptop,...
More and more organizations are setting up multiple accounts in 4me so that all the departments that support the core business (e.g. IT, HR, Purchasing, etc.) can have their own support domain. The specialists in...
The Key Contact role can now be limited to specific support domain accounts. This makes it possible, for example, to give someone the Key Contact role for the Facilities Management and IT domains, but not...
As 4me continues to grow, so does its organizational structure. Today it is my great pleasure to announce that Laurens Pit has taken on the role of 4me's Chief Technology Officer. Continue reading
One of the capabilities that makes the 4me service so unique is its support for SIAM (service integration and management). 4me makes it possible for organizations to work together on the support of services. From...
The location of this year's customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with 4me's largest enterprise customers. These customers also shared some of...
Nowadays, it is not uncommon for a large IT department to support more than a hundred services. Email is often cited as an example of a service, but each department of a modern enterprise seems...
Today, we are proud to announce the partnership with 2Grips. The consultants of this Belgian/Dutch firm have gained an enormous amount of experience implementing different IT service management solutions. They have recognized the unique benefits that...
This week it is our pleasure to announce that SMTX has joined the 4me Partner Network. SMTX offers a number of advanced service catalog and request fulfillment products for large organizations with service management needs...
Many of the organizations that use 4me have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application...
Yesterday's 4me Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest 4me customers and partners shared their experiences. The topics on Time...
Next week's 4me Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are...
The agenda for 4me Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the 4me service. They will explain how they use...
More and more enterprises are setting up their directory account in 4me. A directory account gives them a single secure environment in which they can maintain all their people, organization and site information. This information...
The section 'Child Organizations' of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments,...
There are different ways to specify who is covered by an SLA. The coverage of most SLAs is defined by selecting the organizations which employees are to be covered. Enterprises with large organizational hierarchies asked...
HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management...
Earlier this week, the members of our customer advisory board converged on Dubrovnik. This ancient city at the Adriatic Sea formed the backdrop of the 2015 4me CAB. The objective of this meeting was to...
Large global enterprises typically have multiple IT service desks, where each service desk supports the business in a different part of the world. In such environments, all employees of the enterprise can be registered in...
When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the...
Several large organizations have numerous 4me accounts that they manage centrally. The costs for the usage of these accounts get charged back to the local departments that use these accounts. The users of an account...
As part of our 'Beyond IT' initiative, we have added a unique feature that makes it easier for large enterprises to give their employees online access to support for all kinds of services; not just...
May 1st, 2015 marks an important milestone as we welcome Martijn Adams to 4me, Inc. Martijn is one of the world's most experienced implementers of service management solutions for global enterprises. Over the past 15...
This year's customer advisory board meeting was again a great success. The customers attending this 2-day event gathered on a quiet island in Italy. There they explained how their specific business environment caused them to...
As a SaaS provider with users around the globe, privacy and security get the highest priority with every release. Earlier this month we announced the Safe Harbor certification of the 4me service to meet the...
Organizations with operations in the European Union and Switzerland need to be able to demonstrate that they provide adequate protection for the personal data that they store in the 4me service. This is a requirement...
Task templates are used extensively to define standard workflows for the Change Management and Request Fulfilment processes. To make these workflows more dynamic, three assignment options have been added for task templates. The first is...
Thanks to a recent improvement in the Analytics console, external service providers (ESPs) get a lot more value out of their request and incident management KPIs. This is best explained with an example. Let's say...
4me provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is...
Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are...
