As our partner network continues to expand, we sometimes welcome a new customer who works in a currency that we have not encountered before.  It is then immediately added to the list of supported currencies,...

When an invoice is linked to a change, contract, SLA, FLSA or project, the invoice may be amortized. When the ‘Amortize’ checkbox is checked, the Amortization start and Amortization end fields become available. To simplify...

When copying and pasting amounts into 4me forms, it can happen that non-numeric characters such as currency symbols are accidentally included in the copied data.  To facilitate the task of the financial manager in these...

Directory administrators can see the activity and usage of the people registered in their directory and support domain accounts in the ‘Current Usage’ section of the Settings console. A new column has now been added...

When several configuration items are related to an invoice, the invoice amount reflects the total amount of all these CIs.  This amount was also displayed in the ‘Invoices’ section of a CI in the ‘Configuration...

When creating an invoice for multiple configuration items, it is now required that these CIs are all of the same product.  This way, the Unit price of the CIs in an invoice is a better...

From the person records it is now possible to get an overview of which users in an account are billable for the 4me service and which users are not.  This can be especially helpful for...

Two new reports have been added to the ‘Reports’ section of the Analytics console: ‘Service Cost’, showing the total costs of all services within a selected date range, and ‘Service Cost by Service’, showing the...

The ‘Service Insight’ section has been added to the Analytics console. Service Insight provides an overall picture of an organization’s service landscape.  Intended mainly for senior management, it provides the user with a dashboard for...

An earlier release made it possible to link invoices to configuration items.  With that enhancement, several fields were moved from the Configuration Item record type to the invoice record type, such as PO number and...

4me now generates at least one expense record for every invoice.  Invoices that are depreciated or amortized over time will have an expense record for each month that falls in the depreciation or amortization period. ...

As service cost tracking is becoming one of the central pillars of 4me, several more adjustments have been made to the Invoice form.  With last week’s enhancements regarding invoices for configuration items, the possibility for...

When an invoice is linked to a configuration item, the financial manager can choose the depreciation method.  When an invoice is linked to a change, contract, SLA, FLSA or project, an ‘Amortize’ checkbox is shown. ...

It is now possible for a person with the Financial Manager role to link an invoice to one or more configuration items (CIs) or to directly add an invoice from within a CI record.  After...

Since the Financial Manager role is authorized to update the financial information of a number of record types, a person with this role can now also import the financial information of those record types. This...

Skill pools are groups of people who share a specific capability.  A fixed hourly cost can be attributed to a skill pool to help project managers estimate the cost of tasks for which the specific...

When the Financial Manager role was introduced, it was authorized to maintain the information in the ‘Financial Details’ section of product, CI and person records.  From the account’s Records console it could only access the...

As part of our financial management initiative, another important milestone has been reached in the form of multi-currency support.  Since many organizations have international offices, hire staff abroad and acquire assets in multiple currencies, financial...

Whenever an action is about to be taken in 4me that creates a billable user, a warning message is now displayed.  This notification ensures that administrators are made aware when an action they are about...

Since last month, the ability to register invoices has been extended from projects to changes, contracts, service level agreements and first line support agreements.  Now, financial managers are also able to add new invoices from...

Since the previous release, invoices can be related to changes, projects, service level agreements, first line support agreements and contracts.  Depending on which record type a financial manager selects, the Supplier field can now be...

Invoices could already be related to projects.  As another step to make it possible to break down the costs incurred by a service provider organization by service, invoices can now also be related to changes,...

A new role has been become available in 4me accounts that are on the Premium pricing plan.  The new role is called 'Financial Manager'.  It is intended for people who maintain the financial information for...

An important financial management report has been added.  It is called 'Cost of Time Spent by Service'.  This report shows how much a service provider is paying per service for the time its people spend...

Some more reports have been added to make it possible to track the time, and the associated cost, that has been spent on changes. These new reports are similar to the ones that were added...

People who have the Project Manager role are now able to see the time entries that their colleagues added to the tasks of the projects they manage. Similarly, change managers are able to see the...

An advanced time tracking feature has been added to give organizations the ability to collect more information when their employees register their time in 4me. This information can then be used to track costs more...

When a support organization sets up its 4me account, it can specify in which currency it is going to enter, and report on, financial information. Continue reading