It was already possible to use 4me’s REST API to look up the entire audit trail of a specific record. For example, the following CURL command shows how the audit trail of request 70403 can [...]
In the past, when someone would send an email to the email address of a 4me account or team, and this email’s subject contained the ID of an existing request, and this person was not [...]
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to [...]
Earlier today, at 4me Connect 2018, Service-Flow and 4me announced that 4me is now fully compatible with Service-Flow’s OneiO SaaS integration hub. This maximizes the number of managed service [...]
The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the [...]
Auditors and administrators can review all the email that has been received by 4me’s Mail API. They can do this in the ‘Inbound Email‘ section of the Settings console. When they [...]
An extra state option has been added to the REST API for notes. It was already possible to use this API to retrieve only the internal notes of a request. Now the state option public has been [...]
The Just-in-Time (JIT) End User Access Provisioning functionality of 4me has been improved a little. It now accepts the attributes first_name and last_name from the identity provider when someone [...]
A few months ago, we announced 4me’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to 4me [...]
An approval task of a change, as well as any project task, can be assigned to multiple people. For each approver or assignee, a small record is linked to the task. Such records contain [...]
