Microsoft has improved its standard integration that gives its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup. This [...]
4me’s REST API for requests has been extended. It now offers the ability to retrieve a set of URLs for each completed request. This set of URLs allows requesters to indicate whether or not [...]
SCIM stands for System for Cross-domain Identity Management. It is an open standard for the automated exchange of user identity information, such as names, email addresses, phone numbers, etc.
4me has offered just-in-time access provisioning for end users for some time now. It offers support organizations a way to automatically maintain the information of people each time they access [...]
It was already possible to use 4me’s REST API to look up the entire audit trail of a specific record. For example, the following CURL command shows how the audit trail of request 70403 can [...]
In the past, when someone would send an email to the email address of a 4me account or team, and this email’s subject contained the ID of an existing request, and this person was not [...]
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to [...]
Earlier today, at 4me Connect 2018, Service-Flow and 4me announced that 4me is now fully compatible with Service-Flow’s OneiO SaaS integration hub. This maximizes the number of managed service [...]
The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the [...]
Auditors and administrators can review all the email that has been received by 4me’s Mail API. They can do this in the ‘Inbound Email‘ section of the Settings console. When they [...]
