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Using translations and auto-translate, 4me can be used by users who speak different languages, whether they work in the same organization or not. Notes can be automatically translated into the preferred language of the user,...
Category: Languages
The field names of custom fields defined in UI extensions in 4me could already be translated in the ‘Translations’ section of the Settings console, but now the contents of those fields can be translated as...
Serbian is written in two alphabets, Serbian Cyrillic and a variation of the Latin alphabet. The two are almost directly and completely interchangeable. Both alphabets are widely used in Serbia; standard Serbian uses both alphabets...
Auto-translation has been enabled for Welsh. People who prefer to communicate in Welsh in 4me® can now read and write notes in that language, even if other users do not speak it. World-wide, almost 800,000...
In the ‘Translations’ section of the Settings console, the service categories, services, request templates and UI Extensions can be translated. Translating these records ensures that the end user sees them in their preferred language. These...
There are around 3 million native Lithuanian speakers in the world, so several of them are bound to use 4me. Support for this language has now also been added. This means that the user interfaces...
Due to our rapid expansion in the Balkans and southeastern Europe it is not surprising that support for Macedonian was also requested, and now also available. The auto-translation capabilities of 4me have been extended to...
Two languages have been added to the already large list of languages supported by 4me’s Auto Translation feature. People who prefer to communicate in Portugal Portuguese or Irish in 4me can now read and write...
People in Iceland can now submit requests in Icelandic. 4me will automatically translate these requests into the preferred language of the specialists who open them, provided that these specialists have the Auto translation option activated...
The 4me Virtual Agent is now able to interact with end users in the Finnish and Turkish languages. Any user who has his or her language set to 'suomi' or 'Türkçe' will now be addressed...
To make it easier for service provider organizations to support people in Georgia, the auto-translation capabilities of 4me have been extended to cover the Georgian language. This allows people to submit their requests in Georgian,...
It is possible to get 4me to display a text inside an empty custom field to help users understand what information should be entered. Such placeholder texts can be defined within the HTML of UI extensions....
Auto translation is one of the most beloved capabilities of 4me for organizations that support people in multiple languages. This functionality now supports 3 more languages, bringing the total number of supported languages to 38....
Henceforth, knowledge articles can also be translated in the 'Translations' section of the Settings console. This makes it possible for a translator to quickly go through all missing translations for a specific language, including the...
Many organizations provide support to their people in multiple languages. Such organizations maintain the information they make available in their self-service portal in multiple languages. The people who act as the translators of this information...
The auto translation functionality that translates notes for 4me users has been a resounding success, especially in organizations that support people who speak many different languages. The service desks of these organizations no longer need...
4me's Specialist interface is now available in one of the world's most elegant written languages. Thanks to 4me partner OpenVision in Thailand, specialists who prefer to work in Thai can now do so. More importantly...
To show the language preference of a person, 4me used to display a circle over the person's picture with a flag that symbolized this language. This was mainly useful for multilingual service desk analysts when...
4me has a growing user base in Norway. The Self Service interface of 4me and the 4me App were already available in Norwegian, but since more and more support specialists in Norway are using 4me,...
4me has already been translated in quite a few languages such as Danish, French, German, Korean, Polish, Portuguese and Spanish. Now all specialists who speak Russian can switch their 4me interface to Russian. They can...
Six additional languages were already added to 4me's popular
Many people have been looking forward to see how 4me's development team would incorporate native chatbot functionality in the 4me service. Today, everyone can see how the 4me's service-oriented data structure and tightly integrated KCS-based...
Fans of the Auto Translation feature will be happy to hear that it now supports an additional six languages. That is on top of the 20 languages it already supported. Continue reading
Henceforth, the Auto Translation option is switched on by default. This means that when a new Person record is created, the Auto translation box is checked. This is the case regardless of whether this person record is...
A minor usability enhancement has been released for the Auto Translation feature. Now, when someone hovers the mouse cursor over the Translation icon, the tooltip explains which language the note was translated from. Or, if...
4me Inc., the SaaS provider of the 4me enterprise service management solution that is dedicated to improving selective outsourcing, is delighted to announce that its Auto Translation feature has been released. This feature is intended to...
Every person was already able to specify his or her language in 4me. This ensures that 4me’s user interfaces are presented in the user’s preferred language. Now 4me can automatically translate any note that is...
The ability to filter has now also become available in the 'Translations' section of the Settings console. This is can be very useful for those who maintain the translations for a specific language. After the...
A small but helpful usability feature has been added for the people who maintain translations in the 'Translations' section of 4me's Settings console. Now, when they select a phrase to translate, they will see that...
The full UI of 4me and 4me's Self Service interface are now available in Portuguese for enterprise employees and support specialists in Brazil. When they click on themselves on the very right side of the...
The 'Translations' section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when it needs to be...
All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console and which organizations can...
The Self Service interface for end users is now also available in Turkish. This makes things a little easier for organizations in Turkey when they give their employees access to 4me so that they can...
There are some notes that 4me adds automatically to requests. For example, when a change is successfully completed, a note is added to each request that is linked to the change to inform the requesters...
The ‘Translations’ section of the Settings console provides an easy-to-use interface for organizations to translate the names of their services, the subjects of their requests templates, the labels of the UI extension fields they have...
Organizations with operations in Denmark are now able to benefit from the premium service management features that 4me offers without having to waste any time on translations. Continue reading
Because more and more end-users and support specialists in South Korea are using 4me, the service has been translated into Korean. That means that they can all switch their language preference to Korean (한국어). When...
Because there are more and more 4me users in Poland, we decided to make the full 4me interface available in Polish. End users were already able to use 4me Self Service in Polish, but now Polish...
The knowledge management functionality in 4me includes an advanced feature for service desks that provide support in multiple languages. This feature makes use of the ability to translate knowledge articles. Any specialist or service desk...
Support organizations are now able to perfect the styling of the email notifications that 4me generates for their end users and specialists. The new Email Design functionality makes it possible to use HTML to define...
Thanks to one of our multinational customers, 4me Self Service and 4me Mobile are now available to end-users and key contacts in Norwegian (norsk). Norwegian is the 25th language that is supported for these interfaces....
Thanks to one of our customers that uses 4me in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish. This is also useful for...
Yes, that's right. Specialists of support organizations that work primarily in Spanish are now able to switch their language preference to Spanish. That will cause all headers, field labels, field options, etc. in the 4me...
The Search bar has been added to Self Service. End-users can use it to search through all the FAQs and standard requests that are available to them. What makes this search capability special is that...
What makes the Service Desk console so powerful is that it proactively provides service desk analysts with the information they need while they are interacting with a user. One important piece of information was missing,...
When a support team is planning some maintenance on a service, it would be great if you could let the users of the service know about this. Because we just added the Broadcast feature, you...
Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are...
