People who have the Key Contact role are able to access reports in 4me Self Service and the 4me App, provided that reports have been activated in the ‘Self Service Settings’ section of the Settings...

After downloading the 4me App from the App Store or Google Play, users are asked to enter their organization’s 4me account.  This is the subdomain part of the URL people use to access their organization’s...

Because of the limited space available on a smartphone screen, the status is not presented when people open their watchlist in the 4me App or 4me Self Service.  This made it difficult for people to...

When 4me automatically adds a note to a request, this system note may cause a notification to be sent to the requester, the specialist to whom the request is assigned, and everyone who has added...

The 4me App could already be downloaded from Apple's App Store and Google Play. After downloading the app, it can be connected to an organization's 4me account. This version of the 4me App can only...

The 4me App is available now for download from Apple's App Store and Google Play. The most important benefit that this app provides over simply using the web browser on your smartphone to access 4me,...

A few weeks ago the Notification Center became available in Self Service. This week, the Watchlist functionality has been added to 4me's Self Service interface. This means that end users are now also able to...

The Notification Center, which became available for support specialists in 4me's full UI last week, has been made available in Self Service. This means that end users are now able to benefit from the Notification...

End users are now able to upload a picture of themselves in 4me Self Service. Continue reading

The Timesheet Summaries feature has been made available to end-users. They can access their timesheet summaries from the Calendar view. When they deselect the selected date (by pressing it) the 'Time allocation' summary is displayed for...

The reports that can be made available to key contacts of a support organization now offer drill-down capability. For example, when a key contact opens the pie chart that shows the number of open requests...

Many organizations already ask their support specialists to specify how much time they spend working on assignments (i.e. requests, problems and tasks). But some organizations have indicated that they would like to be able to capture...

End users are by default allowed to reopen a request within 28 days after it was completed. This gives them some time to verify the solution. As long as the status of the request is...

People who have been given the Key Contact role in 4me can see all requests from every person of their organization. They can find these requests when they go to 'All Requests' in 4me Self...

Account administrators are now able to configure the features that are available to end users. They can do this in the new 'Self Service Settings' section of the Settings console. When the first option is...

An important capability has been added to 4me Mobile. If you are a support specialists, you are now able to manage your 4me inbox from your smartphone. This makes it possible for you to look...

Many specialists have already been using 4me on their tablets. They will be happy to see how the 4me user interface now automatically optimizes itself for use on smaller touch screens. On a tablet there...

End-users are now able to use their smartphones to submit and track their requests. Their managers are also able to approve changes. And all users can review the broadcast messages that are targeted at them....