The reports that can be made available to key contacts of a support organization now offer drill-down capability. For example, when a key contact opens the pie chart that shows the number of open [...]
Many organizations already ask their support specialists to specify how much time they spend working on assignments (i.e. requests, problems and tasks). But some organizations have indicated that [...]
4me allows an organization’s internal and external service providers to collaborate seamlessly, while the level of service that each party provides is tracked in real time. The unique features that 4me provides for Service Integration and Management (SIAM) dramatically improve the success of selective outsourcing.
The self service capabilities of 4me make it possible for organizations to offer their employees online support for any type of question, issue or order. 4me makes it easy for all functions that support the core business – such as IT, HR and Finance – to increase their support efficiency and, in turn, improve the productivity of all employees.