New Feature

Several powerful reports have been added that allow organizations to see how often they manage to meet their SLA targets for each service or each service instance. The following reports show the [...]

It is now possible to move a person record from a support domain account to its directory account. When a new person record is registered in a directory account, 4me checks all the support [...]

The ‘Search Phrases‘ section of the Analytics console can be used to analyze the searches that people performed in Self Service. During a review of the search phrases, a support [...]

A new filter has been added to the change management reports that can be found in the ‘Reports’ section of the Analytics console. This new filter makes it possible to filter these [...]

Administrators are now able to export and import UI extensions. This can be helpful, for example, when some UI extensions have been prepared or updated in a 4me QA account. After these UI [...]

The Mass Update functionality for configuration items (CIs) was only recently released. This functionality has been improved to give configuration managers the ability to also update the UI [...]

Another reports has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Requests with Satisfied Requester’. It is generated using the satisfaction responses [...]

In the ‘Security’ section of the Settings console, it now possible for an organization’s account owner to define a whitelist of extensions that files are allowed to have when [...]

Several filters have been made available in the ‘Search Phrases’ section of the Analytics console to make it easier to analyze the searches that people performed when they were [...]

After a request has been completed, 4me sends out a notification to ask whether the requester is satisfied with the way the request was handled. In the past, when a requester ignored this [...]