New Feature

Project managers can specify the planned effort for each assignee of a project task. The actual effort increases every time an assignee enters a value in the Time spent field of the project task. [...]

The payload of a 4me webhook now contains an extra bit of data to help developers build more efficient integrations. This extra piece of information is the ID of the note that was created during [...]

Another useful filter has become available to help support organizations analyze their data more effectively. All change reports and views in 4me can now be filtered by change template. This [...]

The text, person and created_at fields were already available when an automation rule expression was defined for notes. The fields internal_account and medium are now also accessible. The [...]

The views and reports for change tasks and project tasks that are already finished can now be filtered by status. That was necessary because the status of a finished task can be set to five [...]

The capabilities of the automation rules have been extended further. The automation rules are now capable of retrieving the service instance that a configuration item (CI) is a part of. Because [...]

When a specialist opens a request in Edit mode, the Service Hierarchy Browser (SHB) automatically opens to the right of the request. The SHB now has an additional section for knowledge articles. [...]

4me UI extensions now provide the ability to determine the number of files that are attached to a record before this record is saved. This can be accomplished with the following JavaScript [...]

Two more reports have become available in the ‘Reports’ section of the Analytics console. They have been added to help provider organizations start the analysis of the requests that [...]

The System for Cross-domain Identity Management (SCIM) is a standard for automating the exchange of user identity information between identity domains, or IT systems. The specification for this [...]