New Feature

Service provider organizations, whether internal or external, may have some customers with which special arrangements have been made. In such cases, it can be important to inform specialists [...]

The ability to apply very specific filters to a view has made it possible to add another useful feature to the views in the Records console. The new feature that has been added allows specialists [...]

Change managers now have two more options at their disposal in the Completion reason field of their completed changes. The options ‘Failed’ and ‘Disruptive’ have been [...]

Last week the Reference option was added to the Note fields to make it possible to reference requests, problems, releases, changes, change tasks, projects, and project tasks. Now it is also [...]

In the past, when an enterprise organization and one of its managed service providers (MSPs) each had their own 4me account, and a specialist of the customer organization would call the MSP to [...]

Three interesting reports have been added to the ‘Reports’ section of the Analytics console. These reports provide different graphical presentations of the average time it has taken [...]

The automation rules of a change task are now able to look up and update the financial information of configuration items (CIs or assets). This can be useful, for example, when the serial number [...]

A new role has been added. It is called the ‘Account Designer’ role. This role can be given to people who need to be able to maintain the organization’s account design, Self Service design, PDF [...]

Now that the first line support agreement (FLSA) reports are available in the Analytics console, it is possible to set a pickup target for the service desk team. This pickup target can be [...]

4me now offers service desk managers the information they need to track the quality of the support that their teams provide. When they go to the Analytics console, they will find a new option on [...]