New Feature

A new REST API capability has become available that allows administrators to delete SCIM Users.  Deleting a SCIM user may be necessary after the configuration of an identity provider was [...]

4me is renowned for its SLA reporting.  Before each release, automated scripts test over 100 scenarios to ensure that even edge cases cannot negatively affect the accuracy of the SLA [...]

In the ‘Reports’ section of the Analytics console there are a number of SLA reports that allow support organizations to look at the average time it takes to provide a response or [...]

The ‘Service’ filter for task views and reports is now a little more intelligent.  Rather than only looking for tasks that are part of a change that is linked to one of the [...]

Last week, the presence indicator became visible in more places within the 4me Specialist Interface.  This makes it possible to see who is currently active in 4me. But when assistance is [...]

SLA reports can now be filtered by the current value in the Member field of the requests for which the affected SLAs were generated. The Member filter has also been added to the view in the [...]

The filters available in the change task views and reports are now also available in the change calendar.  This makes it possible for change managers to focus on specific types of changes or [...]

A few more filters have been added to make it possible to reduce a list of change tasks to those that are part of a change that matches specific attributes.  Specifically, the following [...]

Nearly all enterprise organizations that use 4me now have a directory account with multiple support domain accounts.  Some have just two support domains – one for IT and another for [...]

As announced during the 4me Connect 2020 event, 4me now makes it possible for all people who have access to the 4me Specialist Interface (i.e. auditors, specialists, designers and administrators) [...]