New Feature

In the past, when someone would send an email to the email address of a 4me account or team, and this email’s subject contained the ID of an existing request, and this person was not [...]

Many customers have asked for this and now it is possible; organizations can add the texts entered in UI extension fields to 4me’s search indexes. By adding these values to the search [...]

Organizations are now able to stop their 4me users from running specific reports. If you are an administrator and you open the ‘Reports’ section of the Analytics console, you will see [...]

A restriction has been implemented to better secure the information in internal notes. Specialists can still add internal notes to requests, but after an internal note has been added, the people [...]

Another interesting report has been added to the ‘Reports’ section of the Settings console. This new report is called ‘Requests Registered by Service Desk’.

The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the [...]

Auditors and administrators can review all the email that has been received by 4me’s Mail API. They can do this in the ‘Inbound Email‘ section of the Settings console. When they [...]

The ability to create a knowledge article from a problem has been extended. Now it is possible to create a new knowledge article from an existing problem, even when a workaround has not yet been [...]

It is now possible to use Automation Rules functionality of 4me to set or update the Planned effort field value in change and project tasks.

An extra state option has been added to the REST API for notes. It was already possible to use this API to retrieve only the internal notes of a request. Now the state option public has been [...]