Although each person registered in 4me only has one primary email address, it is also possible to create or respond to requests with a different email address linked to the person record. This is handled...

Earlier this year, 4me Support Chat was introduced, which allows end users in 4me Self Service to chat with specialists of the first line support team. The notifications for incoming chats and chat messages have...

Earlier this year, 4me introduced the Support Chat feature, which enables end users in 4me Self Service to start a chat with a specialist from the Service Desk team. This feature has now been given...

Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to...

A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded.  At the...

The 4me service automatically sends out email notifications to ensure that people are notified of updates in 4me that are important to them.  An email template is used for each of the different notifications that...