The 'Roles & Teams' section of the Person form has been redesigned.  This section is now easier to use for administrators of organizations with many 4me accounts and trusts with 4me accounts from other organizations. In...

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with other CIs, the...

Many record types in 4me have a ‘Notes’ section. For example, requests, problems, tasks, projects, etc. all have this section. The ‘Notes’ section of a single 4me record can contain many individual notes, each with...

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them...

A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a...

The status option 'Being Created' has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a new change...

The 'Translations' section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when it needs to be...

You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images. Continue reading

4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also...

You probably did not notice that, over the past two months, your search queries were gradually redirected to 4me's new search engine. The beauty of this new search engine is that its indices get updated...

Many of the organizations that use 4me have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application...

The section 'Child Organizations' of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments,...

The experience has become a little different for change managers when they edit a change. When they click on one of the change's tasks, this task no longer opens inside the change form. Instead, it...

An important capability has been added to 4me Mobile. If you are a support specialists, you are now able to manage your 4me inbox from your smartphone. This makes it possible for you to look...

When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the...

The releases of the past two weekends were focused on making the 4me service even faster. Don't get too excited, though. We are talking about milliseconds here. Performance tuning is something we dive into whenever...