Performance

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a [...]

A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in [...]

The status option ‘Being Created’ has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a [...]

The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when [...]

You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images.

4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not [...]

You probably did not notice that, over the past two months, your search queries were gradually redirected to 4me’s new search engine. The beauty of this new search engine is that its [...]

Many of the organizations that use 4me have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service [...]

The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of [...]

The experience has become a little different for change managers when they edit a change. When they click on one of the change’s tasks, this task no longer opens inside the change form. [...]