A start has been made with a new overview that shows the workload of all members of a team. The new view can be found in the ‘Resource Planning’ section of the Analytics console. [...]
A new report has become available in the ‘Reports’ section of 4me’s Analytics console. This report allows people to check whether change tasks are being completed within target.
Since the ‘Reports’ section was added to the Analytics console, the number of reports in this section has been growing steadily. Right now there are already 46 reports in this section [...]
The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web [...]