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The Service Navigator, located in the Analytics console, provides an interactive graphical presentation of the dependencies between services and their constituents. By showing whether any of the service categories, services, service instances, or configuration items...
Category: Service Management
When representatives from 4me, customers, and partners convene in the city where East and West coalesce, you can be fairly certain that it will involve lively conversation and an inspiring ambiance. And great conversations were...
The watermelon effect: This beautiful metaphor first popped up in the service management world during the early 2000s, and how relevant it still is! Anyone who has been involved in outsourcing services for a while...
Once a colleague told me in a desperate moment that “service providers often relate with problem management like young teenagers relate with sex: everyone talks about it but only a few have really put it...
You probably know Murphy’s famous law and maybe you have already experienced it: "When things go wrong, anything that can go wrong will go wrong". There is one thing you should definitely have in place...
Several years ago, I had an annoying issue on a website of mine due to a configuration error in a system managed by my internet service provider (ISP). I contacted my ISP’s support center and...
4me is excited to share that CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast. The weekly podcast is hosted by startup coach Roland Siebelink and regularly...
In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: Provide external hard disk drive. In the ‘Standard Service Requests’ section of...
Changes and change-related concepts in 4me are now renamed to workflows and workflow-related concepts. This means that the 'Changes' section of the Records console is now called 'Workflows', and 'Change templates' are now 'Workflow templates',...
As the new year ushers in, this is a great time to look back at what will go down in the books as another incredibly strong year for 4me. The first indication of this already...
Automation rules are used to automatically update 4me records when specific conditions have been met. They are triggered by events, such as the creation of a request or task, or an update of a specific...
Recently, a new filter has been added that makes it possible to get an overview of which users in an account are billable for the 4me service and which users are not. This ‘Billable’ filter...
Surveys are a great way for organizations to receive feedback about the user experience of their services. It is now possible to create shareable links and QR codes to invite users to fill out a...
A year after the socially distant but highly interactive and fruitful online CAB meeting of 2020, we were happy to finally be able to meet with representatives from our valued customers and partners in person...
It is now possible for organizations to receive quantitative feedback from the users of the services about the perceived quality of those services. Account designers and account administrators can create surveys for people to rate...
4me has been recognized as a leader among ESM tools providers in Germany. ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program...
At 4me we pride ourselves on being able to attract the best team players in the service management industry to support our fast-growing customer base and partner network. Today we welcome Piotr Sołtan as Service...
4me's sales and marketing departments have gradually grown to the point where it becomes necessary to place a seasoned VP Sales & Marketing in charge. Today, we are happy to announce that David Griffiths has...
This month, Peter White has joined 4me as Business Development Director. He is a member of our team in the UK where he is working with Andrew Smith and Andy Richardson to help organizations reach...
As enterprise organizations step up their compliance efforts, they require more, and more frequent, communication with the software vendors they rely on. Above all, enterprise SaaS vendors like 4me are required to demonstrate on a...
4me is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German. Attendees will have the opportunity to learn about the newest developments and...
Today we are welcoming another colleague to the team. Trevor Belter has joined 4me as Business Development Director MEA. Based in Cape Town, South Africa, Trevor will be responsible for supporting our partners in the...
Once again we are able to welcome a new colleague. Today, Michael Wilken joined the 4me team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred...
As the number of customers using 4me continues to grow, more experts are needed to support 4me's partner community. Today we are proud to announce that Fred Kouwenberg has decided to make the switch to...
4me partners and customers will soon notice that another expert has joined 4me. They will see Sebastian Ziemiński picking up some of the requests they have passed to 4me. Sebastian joins the team of Wouter...
Today it is our distinct pleasure to announce that Eelco Berghuis has joined 4me's Sales & Marketing department. In his role as Business Development Director - International, Eelco will be establishing new partnerships and supporting...
This past year has once again been exciting for 4me. We were able to welcome more enterprises and service providers as customers than ever before. To keep up, we welcomed several new partners and team...
Many people have been looking forward to see how 4me's development team would incorporate native chatbot functionality in the 4me service. Today, everyone can see how the 4me's service-oriented data structure and tightly integrated KCS-based...
We would like to introduce you to another member who has joined the 4me team. His name is Patterson Howard and he brings with him a wealth of enterprise software sales experience. Patt is based in Munich...
Implementing a platform as a service (PaaS) gives us control. If something needs to change, we can do it. That is how many enterprise organizations justify the selection of an Enterprise Service Management application that...
4me Connect 2019 has come to an end. We welcomed delegates from over 20 countries aboard the ss Rotterdam. A record number of people attended the training sessions during the first day of the event....
The International Foundation for Digital Competences (IFDC) and 4me, Inc., provider of the 4me Enterprise Service Management service, today signed an agreement to further support and promote VeriSM™. VeriSM™ is a service management approach for the...
Another service management expert has joined the 4me team! Today we are welcoming James Lerch who will be supporting both customers and partners with their 4me implementations. Continue reading
Many enterprise service management tools claim to be SIAM compliant, but most are not. This white paper explains which requirements must be met to be SIAM compliant and how this can be tested. Continue reading
Today, I am excited to announce that Frank Bakker has officially joined the 4me team. In his new role as Director Strategic Accounts, Frank will be responsible for developing strategic relationships with enterprise customers and...
The access rights that the Configuration Manager role offered for registering and updating service instances has been transferred to the Service Level Manager role. Several 4me customers requested this adjustment and their reasoning seems sound....
In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital...
Another one of the world's most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at 4me. In...
The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more...
This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of...
What an amazing day... The second annual 4me Connect event was another resounding success. The stories shared by customers, as well as the wide variety of new features presented by 4me's development team, got everyone...
This year's 4me Connect event is set to be even better than last year's. Already, more people have signed up and the agenda is overflowing with topics that are guaranteed to inspire. Continue reading
Today, it is my great pleasure to announce that Bartłomiej Duma has joined 4me, Inc. Bartek (as he is known to us) has taken on the role of service management consultant, which means that he...
Yesterday's 4me Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest 4me customers and partners shared their experiences. The topics on Time...
Next week's 4me Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are...
The agenda for 4me Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the 4me service. They will explain how they use...
HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management...
The other day I came across a Forrester report with the intriguing title Beware Of The SaaS Trap (membership or payment required). It calls out the common practice of rebranding legacy software offerings as SaaS...
Industry analyst The ITSM Review did something really clever recently to find out whether ITSM tool vendors are aligned with their customers. To find out, they asked 19 different tool vendors how customizable their ITSM...
