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The time that people spent on requests, problems, changes, and projects is importantinput for any support organization. For Managed Service Providers (MSPs) this data may even be used to charge their customers, generally by using...
Category: Time Tracking
A few weeks ago, an enhancement was released that grouped time entries on requests, tasks, project tasks and problems by person, providing more overview when many time entries are registered on those records. On 4me®...
Last week’s release introduced the ability for a provider to stop the SLA clocks under certain conditions, using automation rules. This temporarily removes the accountability of a provider, for example when a workflow has to...
Time entries are used by people to report the time they spent on different time allocations. They are visible, for example, at the bottom of the request pages. When there are only a few time...
Sometimes organizations don't just want to know the duration of a complete change, but also the duration of each of their separate tasks. For changes that consist of several tasks, two reports were created a...
Two new reports have been added to the ‘Reports’ section of the Analytics console: ‘Service Cost’, showing the total costs of all services within a selected date range, and ‘Service Cost by Service’, showing the...
To accurately determine the amount of time spent on changes and compare that to the time that was planned to be spent on them, it is important to also include time spent on related requests...
Timestamps are essential for defining when a certain event occurred. Many different formats for timestamps exist, depending on the needs of a system’s users. ISO 8601 is an international standard covering the worldwide exchange and...
To give organizations more insight into how time was spent within a specified date range, and what the accumulated cost for that time spent was, four new reports and two new filters have been added....
When the Financial Manager role was introduced, it was authorized to maintain the information in the ‘Financial Details’ section of product, CI and person records. From the account’s Records console it could only access the...
Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor...
As most changes consist of several tasks, it can be interesting for an organization to gather data about the completion duration of the individual tasks. Two new reports have been created for this purpose. The...
Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their 4me environment with their billing system. A time entry export...
A new timesheet settings option has been added. This option makes it possible for administrators to prevent 4me from sending notifications to people whose timesheet is incomplete. By default the new option 'Notify people when...
When people look at their timesheet in 4me, they can see all the time entries they registered. These may include some time entries for change and project tasks that they worked on. Such time entries...
When someone opens a report that is based on time entry data, it is possible to drill down to a list of time entries. Such a time entries view makes it possible to inspect individual...
The time entry export files are special because many organizations rely on the data in these files as input for their automated internal chargeback or billing process. To make it easier to include information about...
The time entry export files are especially important to some service providers because much of their revenue depends on them. That is why these export files are treated with extra care to make it as...
To help managed service providers (MSPs) establish more reliable integrations between 4me and their billing system, the Effort Class ID column has been added to the time entries export files. This new column contains the...
A new feature has been added to help provider organizations that use 4me's time tracking functionality for internal chargeback or invoicing their customers. If these organizations have activated effort classes, they will now see the...
The ID column has been added to the notes export files. Having the ID available in the notes exports can be useful, especially now that 4me is linking notes to time entries. This makes it...
When someone has entered a value in the Time spent field of a request, problem or task and this person subsequently presses the Save button, then a new time entry gets generated for the amount...
The Time spent field of a request, problem, change task or project task now becomes required whenever text has been entered in the Note field. Some organizations, however, require a note that justifies the effort...
Some support organizations prefer not to ask their specialists to keep track of the time they spent on individual assignments like requests, problems and change tasks. They make sure that the option 'Assignment time tracking'...
The rules that determine when the Time spent field of a request, problem, change task or project task becomes required have been adjusted. The objective of this adjustment is to ensure that people do not...
When a specialist enters a value in the Time spent field of a request, 4me generates a new time entry for this person as soon as the request is saved. Such time entries are automatically...
The ‘All Out of Office Periods' view can now be filtered. The following filters can applied to this view to help administrators find specific out of office periods more easily: Business unit Organization Organization region...
Because several customers asked for it, 4me now provides administrators the ability to import time entries. This can be useful, for example, for external people who provide their timesheets at the end of each week or...
Specifying a time is relatively frustrating in most user interfaces. That is why a lot of attention has been given to making this easy in 4me. In the Time spent field, for example, it is easy...
Gradually more and more advanced functionality is being added to 4me for resource planning. It has recently become possible to plan changes and projects more precisely because managers are now able to specify the planned...
Project managers can specify the planned effort for each assignee of a project task. The actual effort increases every time an assignee enters a value in the Time spent field of the project task. 4me...
The time spent reports have been restructured. Rather than having one set of reports for time spent on requests and a separate set of reports for time spent on tasks, the list of time spent...
Two weeks ago, a few more 'Cost of Time Spent on...' reports became available. Now it has become possible to drill down into the time entries that are included in these reports. What is also...
The Planned duration and Planned effort fields used to provide the ability to enter a number of hours. But since resource planning is becoming more important in many organizations, more precise planning is needed. To...
A small usability enhancement has been introduced for time tracking. This enhancement makes it possible for people to jump from one of the time entries on their time sheet to the request, problem or task...
When specialists open the 'Time Entries' section of a request, problem, release, change, change task, project or project task, they are now able to see not only their own time entries, but also those of...
People who have the Project Manager role are now able to see the time entries that their colleagues added to the tasks of the projects they manage. Similarly, change managers are able to see the...
An advanced time tracking feature has been added to give organizations the ability to collect more information when their employees register their time in 4me. This information can then be used to track costs more...
After setting up a new time allocation, it still needs to be made available to the employees of the right organizations. Only then will these people be able to select it when they are registering...
A start has been made with a new overview that shows the workload of all members of a team. The new view can be found in the 'Resource Planning' section of the Analytics console. There,...
The Planned effort field, which was already available in project tasks, has now also become available for change tasks. The planned effort can be specified in task templates to ensure that change managers do not...
The Timesheet Summaries feature has been made available to end-users. They can access their timesheet summaries from the Calendar view. When they deselect the selected date (by pressing it) the 'Time allocation' summary is displayed for...
A small usability feature has been added for people who register all their time in 4me. A double-click on a date in the calendar overview of a user's timesheet now opens a new time entry....
It was already possible to ask people to add a description when they register a new time entry for specific time allocations. After such a time allocation was selected, a description for the time entry...
The option to fill out time entries for a whole week in a single screen was already available to all specialists. Now this feature is also available for end users in 4me Self Service. When...
Managers and their substitutes can review the timesheets of the people who work in their organization. They can do this in the Analytics console. Now, when they select a timesheet of a specific employee for...
Some organizations have internal or external customers that require a description of the time that has been spent for them. In such cases, the administrator can check the new box 'Description required' in the relevant time...
Time Tracking functionality has been extended with a helpful feature that makes it possible to quickly register your time for a whole week. To access this new feature, click on the Time Spent Today toolbar button...
The 'Timesheets' section of the Analytics console allows managers and their substitutes to review the timesheets of the people who belong to their organization. A new feature has been added to make it possible to...
The new Time Tracking functionality allows organizations to specify the number of work hours in a day and in a week. This makes it possible for 4me to automatically fill out the day's remaining time...
Time Tracking functionality was delivered. One of the nice features that users could immediately benefit from was the ability to edit their time entries when they accidentally entered an incorrect amount of time in a...
Last week the new Time Tracking functionality was announced and the basic features that allow employees to register their time were reviewed. What was not yet explained is how managers and their substitutes can review...
Many organizations already ask their support specialists to specify how much time they spend working on assignments (i.e. requests, problems and tasks). But some organizations have indicated that they would like to be able to capture...
Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted...
