Usability

There are some date range filters for which it makes sense to specify a date range in the future.  Think for example of the ‘Completion target’ filter for change views, or the [...]

It is common to place the same report multiple times on the same dashboard.  Different filters can then be applied to each version of the report to ensure each conveys different [...]

In 4me it is possible for someone to have SLA coverage for more than one instance of the same service.  For example, a manager of a multinational organization may be covered for several [...]

A small usability improvement now causes the status of related service instances to be displayed when a task template, change template, task or change is opened in View mode. This additional [...]

The Add Reports button of a dashboard now becomes inactive when the maximum number of reports has been added to the dashboard.  This small usability enhancement is intended to make it clear [...]

When someone would open a calendar in View mode, 4me used to list all the teams and service offerings that use the calendar to define their work hours, support hours or service hours.  Over [...]

Most organizations have activated single sign-on (SSO) in their 4me accounts.  They rely on their identity provider (such as Azure AD, Okta or OneLogin) to ensure that people are [...]

After downloading the 4me App from the App Store or Google Play, users are asked to enter their organization’s 4me account.  This is the subdomain part of the URL people use to access their [...]

Because of the limited space available on a smartphone screen, the status is not presented when people open their watchlist in the 4me App or 4me Self Service.  This made it difficult for [...]

When 4me automatically adds a note to a request, this system note may cause a notification to be sent to the requester, the specialist to whom the request is assigned, and everyone who has added [...]