The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when [...]
All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console [...]
The ‘Current Usage’ section of the Settings console has been modified to allow organizations to get a real-time view of all the billable users in their 4me account. That means that [...]
The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented [...]
Users can print out 4me records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the [...]
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to [...]
When a request is passed from the 4me account of an IT department to the 4me account of one of its managed service providers, the specialists of the MSP were already able to mention the following [...]
The order in which the requests that are linked to a change are presented within that change has improved. In the past, the requests would be sorted by their ID. Now they are sorted first by [...]
People use their Notification Center, which was recently introduced, in different ways. For those who prefer to be able to remove individual notifications without having to open the record for [...]
