Usability

The option ‘Service Navigator’ is now also available in the Actions menu for people who are working in the ‘SLA Reports’ section of 4me’s Analytics console. When [...]

When the knowledge articles are accessed in the Records console of 4me, there are a few views available. One of these used to be called: ‘My Knowledge Articles’. The name of this view [...]

When requests are grouped together they are linked to a request group. This makes it easy for specialists, because they only need to update the request group. Any updates in the request group are [...]

When 4me presents a list of options for someone to choose from, it now handles special characters a little more elegantly. 4me recognizes, for example that an ö is similar to an o and that an û [...]

There are a few fields in which an option can be selected and where each option has a name that is followed by a short description. This short description is helpful when one of the field’s [...]

When a request is passed from the 4me account of a customer organization to the 4me account of one of its providers and this provider sets the status to ‘Waiting for Customer’ or ‘Completed’, [...]

A small adjustment has been made to the Import functionality for person records. This adjustment perfects the way 4me ensures that a new record does not get generated during an import for a [...]

When the Mail API receives an email, the body of the email becomes a note. Any note that the Mail API generates already started with the To and Cc email addresses of the inbound email. [...]

When an existing request is opened in the Service Desk console, there are now several more options available. These options have been added to allow people to not only register new requests, but [...]

The Source and Source ID fields have been added for UI extensions. These fields are hidden, but they do show up in the audit trails and in the export files. They have now also been added to UI [...]