Usability

It is possible to specify a date range filter for many reports and views in 4me. The limitation was, however, that the selected date range had to fall within the last 13 month. This restriction [...]

Problem managers periodically review the requests that 4me me has listed for them in the ‘Requests for Problem Identification‘ view. To help problem managers go through this list more [...]

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with [...]

It is possible for account designers and account administrators to share dashboards with others. When someone else opened a shared dashboard, however, it was not possible for this person to [...]

People who are colorblind had trouble distinguishing between the gray impact icon ‘Low’ and the red impact icon ‘Medium’. They had the same issue when 4me showed them with [...]

It is no longer necessary for the value in the Employee ID field of a Person record to be unique. This extra flexibility is provided for large enterprises that have multiple legal entities in [...]

When someone has the Specialist role of a 4me account, this person is able to edit requests in that account. This person can, for example, update the status of a request from [...]

When an external server is down, all webhooks that tried, but failed, to reach this server are now remembered as ‘offending’ webhooks. This allows 4me to include the name and 4me [...]

As a followup to the recent improvement of the Source labels that are displayed in the request reports, the default values that 4me specifies in the Source field of requests have now also been [...]

There are three reports available in 4me and one in 4me Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using 4me, they [...]