A few weeks ago several improvements for 4me’s code editor were released. Today, the people responsible for maintaining their organization’s Self Service design will be happy to hear [...]
The entire list of the roughly 200 icons that are used in 4me has been made available for you on the 4me Developer website. This makes it easy for designers to look up an icon and include it in [...]
The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when [...]
All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console [...]
The ‘Current Usage’ section of the Settings console has been modified to allow organizations to get a real-time view of all the billable users in their 4me account. That means that [...]
The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented [...]
Users can print out 4me records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the [...]
Some of the design capabilities in 4me allow organizations to add HTML, JavaScript and CSS. They can do this using the code editor that 4me provides. A few new usability features have been added [...]
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to [...]
