Usability

A few record types still had long lists of checkboxes. These lists have been replaced by a link that offers a list of suggestions when pressed. This makes it easier to look up and select the [...]

The audit trail that 4me maintains for each record provides an easy-to-understand overview of a record’s entire history from the moment it was created. As records age, though, their audit [...]

People may have already noticed that the attachment file size limit has increased significantly. In the past the maximum size of an attachment, including videos and files in the Media Library was [...]

When a configuration manager registers a new product, the name of this product gets filled out automatically in the Name field when its brand, model and category are specified. The REST API for [...]

Sometimes an SLA is no longer considered affected by a request. That happens, for example, when the provider that is responsible for the SLA has rejected the request.

Apart from being able to filter the configuration item views, configuration managers are now also able to perform mass updates of the CI records. This is a powerful new feature that makes it much [...]

Some people already noticed the 3 small dots that are now visible in the header of the views within the Records console. When a user clicks on these dots, the option to add a filter to the view [...]

A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI).

When an organization has prepared a large number of request templates for some of its services, it can be a little cumbersome for support specialists to find the correct template in the Service [...]

An interesting feature has been added to the Service Hierarchy Browser (SHB). It has always been possible to click on a child service instances in the SHB to go down a level in the service [...]