Usability

In 4me it is possible to upload a small picture, or avatar, for specific records. That makes these records easier to recognize for users. The records for which a picture can be uploaded are: [...]

When a new 4me account is being populated in QA and several request templates and knowledge articles have been prepared and approved, they can be exported and imported again into the [...]

The text, which was displayed when someone moved the mouse cursor over the red dot that indicates that a service is down, has been adjusted. This was necessary because it turns out that people [...]

Service desk analysts who work for very large enterprises have reported that it is sometimes difficult to know who to select when someone with a common name calls the service desk. In such cases, [...]

When a team coordinator needs to decide who to assign an urgent request to, it would help if it were possible to see who is currently working in 4me. That is now possible. When someone is active [...]

In 4me, everyone can select their local time zone in their profile. This ensures that 4me presents all dates and times (such as resolution targets) in the selected time zone. What is new is that [...]

Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to ‘Requester’. In addition, the button has [...]

Last week it became possible for an enterprise customer to allow a managed service provider (MSP) to register requests for the customer’s specialists, without having to make the customer’s [...]

The ‘Copy note to change‘ option was introduced a few years ago. It is a helpful feature for specialists to inform the manager of a change about the information they are entering in [...]

When a specialist opens a request that was submitted by someone from another account, the name of the account in which the requester’s person record is registered is now displayed next to [...]