Usability

A minor adjustment has been made in the validation rules for the Support team field of the Configuration Item form. Because of this adjustment, this field is no longer required when the status of [...]

In the past, it could happen that a user would not be able to filter a report in 4me on two specific services if these services were alphabetically far apart. That was because the user might, for [...]

In the past, it was possible to see which automation rules were added to a request or task by expanding its ‘Automation Rules’ section. But just like their Audit Trail, people will mostly use [...]

The Support URL field used to be included in the ‘Custom Links‘ section of the Settings console. There it was mostly overlooked, despite the fact that it can be quite useful. This [...]

A small but helpful usability feature has been added for the people who maintain translations in the ‘Translations’ section of 4me’s Settings console. Now, when they select a [...]

A subtle usability feature has been added to the ‘My Inbox’ view. When this view is placed in the new multi-line layout, the value of the Team field is now displayed for each item [...]

When a request is completed, the requester is encouraged to provide feedback. Doing so would take the requester to a new browser window that would either thank this person for providing positive [...]

When an end user or support specialist opens a request in Self Service and this request has already been completed, this request will now be presented in View mode. That should make the [...]

4me has a special interface for specialists who work with a tablet. It is now possible to use this interface on larger screens as well. When the width of the browser window is reduced so that it [...]

To ensure that organizations can optimize the accessibility of their 4me Self Service home page for people with disabilities, it is now possible to include Accessible Rich Internet Applications [...]